auston neal
Oklahoma city,OK
Summary
20+ yrs of customer service experience retail/hospitality/food service Special talent for building rapport with customers & vendors Identifying problem areas to help to solve issues Talent for quickly resolving issues prior to escalation Strong communication skills, able to work with diverse backgrounds, influence others and lead change Thrives in a busy environment & capable of multi-tasking Organized, efficient and reliable Courteous, personable,Skills in promotions & marketing Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Advocate
Transition Projects
Portland, OR
01.2020 - 02.2021
- Monitored residential facilities for compliance with applicable regulations.
- Conducted intakes with new clients, gathering information on their needs and goals.
- Maintained accurate client records, ensuring all documentation was up-to-date according to agency standards.
- Provided advocacy services for victims through accompaniment to medical appointments, social service agencies, courts.
- Assisted in the development of safety plans for clients, including referrals to community resources.
Crew Grill
Burgerville USA
Portland, OR
01.2019 - 01.2020
- Assisted in training new team members on proper cooking techniques, food safety practices, proper portioning of menu items.
- Checked expiration dates on food products prior to usage in order to maintain quality control standards.
- Maintained a clean work station throughout shift by washing dishes, sweeping floors and taking out trash regularly.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Head Cook/Bar back
Guilty Pleasures
Portland, OR
01.2018 - 01.2019
- Planned menus for banquets and special events as requested by management.
- Maintained inventory of all food items and ensured proper storage techniques were used.
- Worked closely with restaurant managers to ensure smooth operations in the kitchen.
- Assisted with menu planning and recipe development when necessary.
- Monitored portion size and waste control to maintain cost effectiveness.
- Served as lead cook, guiding and assisting training of less experienced cooks.
Cook/Cashier
Bardos Grill
Happy Valley, OR
01.2017 - 01.2018
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Ordered supplies as needed for the kitchen.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Waitress/Bottle Server
El Nocturo
Austin, TX
01.2015 - 01.2016
- Bussed tables as needed during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Assisted in seating guests at tables or booths.
Cook/Shift Lead/Server
Texas Steak Out
Austin, TX
01.2012 - 01.2015
- Inspected kitchens for sanitary conditions before the start of each shift.
- Supervised and trained kitchen staff on proper preparation techniques.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Resolved customer complaints regarding food quality or services provided.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Waitress
XTC Cabaret
Austin, TX
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers and provided menus.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted in seating guests at tables or booths.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
PT Sales Associate
Catherine’s
Austin, TX
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Excel High School
Minnetonka MDSkills
- Customer service
- Building rapport
- Problem solving
- Communication
- Influencing
- Leadership
- Multi-tasking
- Organization
- Efficiency
- Reliability
- Courtesy
- Promotions
- Marketing
- De-Escalation Techniques
- Cultural Competency
Certification
- Food Handlers Certification
- ABLE Certification
References
References available upon request.
Timeline
Residential Advocate
Transition Projects
01.2020 - 02.2021
Crew Grill
Burgerville USA
01.2019 - 01.2020
Head Cook/Bar back
Guilty Pleasures
01.2018 - 01.2019
Cook/Cashier
Bardos Grill
01.2017 - 01.2018
Waitress/Bottle Server
El Nocturo
01.2015 - 01.2016
Cook/Shift Lead/Server
Texas Steak Out
01.2012 - 01.2015
Waitress
XTC Cabaret
PT Sales Associate
Catherine’s
High School Diploma -
Excel High School
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