Australia Mclendon
High Point,NC
Summary
Motivated, dependable, and enthusiastic customer service representative with extensive experience. Quick and proficient learner, adept at building strong customer relationships and representing the company with a friendly and professional demeanor. Skilled in meeting customer needs, effectively communicating with customers and vendors, resolving complex issues, and maintaining detailed account records. Service-oriented team player with a proven track record of providing high-quality support in customer service for over 10 years. Demonstrated competencies in operating multi-line phone systems, order taking, and documentation updates while consistently exhibiting service-oriented behaviors, understanding customer desires, and delivering customized solutions to enhance customer experiences. Take great pride in professional career.
Overview
13
13
years of professional experience
Work History
FNOL Representative
National General Ins
07.2023 - Current
- Managed communications with insurers, claimants, attorneys regarding bodily injury, med pay, PIP cases.
- Delivered status updates on claims regarding ongoing payments.
- Established contracts on eligible policies.
- Coordinated towing and roadside assistance services for eligible policies.
Customer Service Call Center Representative
TRUIST BANK
07.2019 - 07.2023
- Assisted with questions regarding different account types and financial services such as CDs, money market accounts, loans and credit cards.
- Provided clear solutions to resolve customer questions effectively.
- Utilized an organized strategy, resulting in the surpassing of set goals.
- Delivered effective solutions to address customer needs and resolve issues promptly.
Customer Service Representative Agent
Alorica
03.2016 - 01.2019
- Responded to customer inquiries promptly.
- Offered expert guidance to customers, focusing keenly on unique preferences.
- Managed persistent high volume of customer inquiries, dealing with 80+ queued calls per minute.
- Provided answers to customer questions and inquiries effectively.
- Applied analysis findings to prevent future complications.
Customer Advocate
Sears Contact Support Center
08.2012 - 03.2016
- Documented customer interactions to track issues and resolutions.
- Filed warranty claims for eligible customers purchasing products.
- Provided claim status and updates
- Processed reimbursements for warranty claims on eligible defective products.
Education
High school diploma - Culinary
Kearns Academy
High Point, NC05.2012
Skills
- Typing
- Banking
- Customer service
- Financial services
- Fraud prevention and detection
- Software troubleshooting
- Computer skills
- Windows
- Analysis skills
- Google Docs
- Microsoft Office
- Microsoft Excel
- Customer retention
- Microsoft Outlook
- Microsoft Word
- Sales
- Upselling
- SAP
- Data collection
Personal Information
Authorized To Work: US
Timeline
FNOL Representative
National General Ins
07.2023 - Current
Customer Service Call Center Representative
TRUIST BANK
07.2019 - 07.2023
Customer Service Representative Agent
Alorica
03.2016 - 01.2019
Customer Advocate
Sears Contact Support Center
08.2012 - 03.2016
High school diploma - Culinary
Kearns Academy
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