Austria Green-Estrada
Customer Service
Potterville,MI
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Office Coordinator
McLaren Medical Management
DeWitt, MI
07.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Patient Access Representative
McLaren Greater Lansing
DeWitt, MI
03.2015 - 06.2021
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Office Manager
GSC Trading Post
Mt. Pleasant , MI
03.2011 - 10.2012
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Cashier
Walmart
Lansing, MI
06.2010 - 03.2011
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Lansing Eastern High School
Lansing, MI 09.2006 - 06.2010
Lansing Community College
Lansing, MI 08.2010 - 08.2011
Skills
Inventory auditing
Timeline
Office Coordinator
McLaren Medical Management
07.2021 - Current
Patient Access Representative
McLaren Greater Lansing
03.2015 - 06.2021
Office Manager
GSC Trading Post
03.2011 - 10.2012
Lansing Community College
08.2010 - 08.2011
Cashier
Walmart
06.2010 - 03.2011
High School Diploma -
Lansing Eastern High School
09.2006 - 06.2010