Austyn Johns
Lansing,MI
Summary
Versatile and results-driven professional with extensive experience across retail, security, and military sectors, notably with MPEC. Excelled in roles requiring exceptional attention to detail and strong decision-making abilities. Proven track record in enhancing customer satisfaction and team efficiency, leveraging skills in inventory monitoring and excellent communication. Demonstrated adaptability and commitment to workplace safety, achieving significant operational improvements.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
13
13
years of professional experience
Work History
Retail Keyholder
MPEC
07.2024 - Current
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Balanced cash registers at end of shift and filled out necessary reports.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Opened and closed store at proper times for reliable services.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Counterman
Bumper To Bumper Auto Parts
08.2022 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Armed Security Officer
G Force Security Forces
05.2022 - 09.2022
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Monitored CCTV cameras and alarm systems for security breaches.
- Maintained physical fitness to perform physically demanding job tasks.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Small Arms Repair Technician
United States Marine Corps
06.2012 - 06.2016
- Enhanced unit readiness by providing timely repairs and adjustments to weapons systems.
- Ensured accurate inventory management through diligent record-keeping of repair parts and tools used in daily tasks.
- Improved weapon functionality by performing detailed inspections and maintenance on small arms equipment.
- Upheld stringent quality control standards by following technical manuals and manufacturer specifications during all stages of repair work.
- Worked with diverse types of weather and ground conditions.
- Collaborated with supply personnel to ensure adequate availability of replacement parts for prompt repairs.
- Contributed to team efficiency by effectively communicating with fellow technicians and supervisors regarding repair status and issues encountered.
- Served as a subject matter expert on small arms systems within the organization, offering guidance and advice when needed.
- Maintained a safe work environment by adhering to strict safety guidelines and protocols during all repair operations.
- Adhered to established policies regarding proper storage, handling, transportation, disposal of hazardous materials associated with small arms repair.
- Facilitated smooth communication between maintenance and operational units, promoting a collaborative atmosphere for addressing weapon system issues.
- Demonstrated excellent problem-solving abilities by applying critical thinking skills to complex repair challenges, resulting in successful outcomes.
- Organized workspace efficiently, ensuring easy access to necessary tools and parts while maintaining a clean environment conducive to high-quality work performance.
- Reduced downtime for weapon systems by quickly identifying issues requiring immediate attention or escalation for resolution.
- Spread out articles or materials and examined for holes, tears and other defects.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Bainbridge High School
Bainbridge, GA05-2012
Skills
- Scheduling coordination
- Attention to detail
- Excellent communication
- Decision-making
- Adaptability and flexibility
- Loss prevention strategies
- Customer service
- Workplace safety
- Team building
- Inventory monitoring
- Alarm systems
- Daily reporting
Timeline
Retail Keyholder
MPEC
07.2024 - Current
Counterman
Bumper To Bumper Auto Parts
08.2022 - 06.2024
Armed Security Officer
G Force Security Forces
05.2022 - 09.2022
Small Arms Repair Technician
United States Marine Corps
06.2012 - 06.2016
High School Diploma -
Bainbridge High School
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