Summary
Dynamic leader with a proven track record at Lyngblomsten At Lino Lakes, enhancing customer satisfaction and streamlining operations. Excelled in staff management and multitasking, significantly improving team performance and operational efficiency. Skilled in troubleshooting and customer service, adept at fostering positive relationships and achieving results through strategic planning and policy implementation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dietary Relief Manager
Lyngblomsten At Lino Lakes
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sous Chef
St. Croix Casinos
12.2021 - 07.2023
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Coordinated with vendors to order supplies and maintain high quality standards.
Store Manager
SUBWAY®Restaurants
03.2019 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Grocery Stocker
Fourwinds Market
03.2016 - 02.2019
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
Systems Administration Specialist - Information Technology, Human Resources
05.2027
I am currently pursuing a Technical Diploma in Human Resources & Payroll Generalist alongside an Associate Degree in IT - Systems Administration Specialist.
Skills
Troubleshooting issues
Incident Reports
Lesson Planning
Payment Processing
Customer Service
Multitasking and Organization
Staff Management
Policy Implementation
Performance Evaluations
Certification
- Manager ServSafe Certification
Timeline
Dietary Relief Manager - Lyngblomsten At Lino Lakes
08.2023 - Current
Sous Chef - St. Croix Casinos
12.2021 - 07.2023
Store Manager - SUBWAY®Restaurants
03.2019 - 11.2021
Grocery Stocker - Fourwinds Market
03.2016 - 02.2019
Northwood Technical College - Systems Administration Specialist, Information Technology, Human Resources
- Manager ServSafe Certification
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