Austyn Smith
Minneapolis,MN
Summary
Dedicated Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Works effectively as a team member to achieve personal and business objectives. Resolves escalated customer support issues with success.
Overview
6
6
years of professional experience
Work History
Barista
The Coffee Coop
Colby, WI
01.2022 - 08.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Monitored inventory levels of supplies and restocked when necessary.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Ground beans for espresso shots according to individual customer specifications.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Customer Service Representative
Smith Brothers Meats
Colby, WI
05.2018 - 07.2024
- Delivered excellent customer service to guarantee customer contentment.
- Responded to customer queries and delivered precise details about products and services.
- Consistently maintained a professional demeanor when dealing with challenging customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented innovative methods for streamlining customer service processes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Effectively addressed and resolved customer complaints in a timely manner.
- Performed administrative duties including filing documents and processing invoices.
Education
High School Diploma -
Home School
Colby, WI05-2023
Colby High School
Colby, WISkills
- Time management proficiency
- Scheduling
- Safe Food Handling
- Multitasking
- Staff Training and Development
- Cash Register Operation
- Positive and professional
- Critical Thinking
- Filing
- Customer Service
References
References available upon request.
Timeline
Barista
The Coffee Coop
01.2022 - 08.2024
Customer Service Representative
Smith Brothers Meats
05.2018 - 07.2024
High School Diploma -
Home School
Colby High School
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