Summary
Overview
Work History
Education
Skills
References
Timeline
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Austyn Smith

Minneapolis,MN

Summary

Dedicated Customer Service Specialist skilled in prioritizing and multitasking in fast-paced environments. Works effectively as a team member to achieve personal and business objectives. Resolves escalated customer support issues with success.

Overview

6
6
years of professional experience

Work History

Barista

The Coffee Coop
Colby, WI
01.2022 - 08.2024
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Adhered to health department regulations concerning sanitation standards.
  • Operated cash registers to process customer payments.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ground beans for espresso shots according to individual customer specifications.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Customer Service Representative

Smith Brothers Meats
Colby, WI
05.2018 - 07.2024
  • Delivered excellent customer service to guarantee customer contentment.
  • Responded to customer queries and delivered precise details about products and services.
  • Consistently maintained a professional demeanor when dealing with challenging customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Implemented innovative methods for streamlining customer service processes.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Effectively addressed and resolved customer complaints in a timely manner.
  • Performed administrative duties including filing documents and processing invoices.

Education

High School Diploma -

Home School
Colby, WI
05-2023

Colby High School
Colby, WI

Skills

  • Time management proficiency
  • Scheduling
  • Safe Food Handling
  • Multitasking
  • Staff Training and Development
  • Cash Register Operation
  • Positive and professional
  • Critical Thinking
  • Filing
  • Customer Service

References

References available upon request.

Timeline

Barista

The Coffee Coop
01.2022 - 08.2024

Customer Service Representative

Smith Brothers Meats
05.2018 - 07.2024

High School Diploma -

Home School

Colby High School

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Austyn Smith