Austyn Thompson
Lexington,KY
Summary
Proven professional from UK King's Daughters Hospital, adept in Information Management and delivering exceptional customer service. Excelled in enhancing customer satisfaction and streamlining visitor information processes through effective communication and teamwork. Demonstrated reliability and adaptability, leading to improved operational efficiency and positive client relations.
Overview
1
1
year of professional experience
Work History
Welcome and Information Clerk
UK King's Daughters Hospital
2023.07 - 2024.07
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Created informative materials for visitors, enhancing their understanding of available services and programs.
- Assisted clients with various requests, resulting in positive feedback and repeat business.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to multiple departments.
- Handled incoming and outgoing package deliveries to departments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained up-to-date knowledge of company policies, enabling accurate responses to client inquiries.
- Provided excellent customer service by promptly addressing questions and concerns with a professional demeanor.
- Collaborated with team members on special projects, leading to successful outcomes and timely completions.
- Participated in regular meetings with supervisors to provide updates on ongoing projects and discuss areas for improvement or growth opportunities within the department.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information.
- Managed multi-line phone systems, directing calls to appropriate departments for expedited service.
- Trained new staff members on company procedures, fostering a supportive work atmosphere from day one.
Education
No Degree - Business Administration
Ashland Community And Technical College
Ashland, KY06.2025
Skills
- Information Management
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Active Listening
- Effective Communication
- Call Answering and Routing
- Customer and client relations
- Microsoft Office
- Reliability
- Problem-solving abilities
- Customer Service
- Multitasking
- Professionalism
- Customer Complaint Resolution
- Adaptability
Timeline
Welcome and Information Clerk
UK King's Daughters Hospital
2023.07 - 2024.07
No Degree - Business Administration
Ashland Community And Technical College
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