Austyn Travis
Salt Lake City
Summary
Customer service professional with over 10 years of experience in customer support, public service, education, and account management. Adept at handling transactions, assisting patrons, resolving inquiries, and training customers on equipment and software. Experienced in cash handling, library services, technical troubleshooting, and front-desk support. Passionate about helping the community, fostering learning environments, and ensuring smooth circulation desk operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support & Technical Specialist
Business Promotion / DentalQore
02.2019 - 06.2023
- Provided customer support for technical issues, assisting clients with account access, troubleshooting, and service-related inquiries
- Handled customer escalations, ensuring timely and effective resolutions to improve customer satisfaction
- Developed and maintained backend tools and dashboards to enhance customer support operations
- Trained and assisted internal teams on CRM software usage and issue resolution
- Processed customer requests efficiently, ensuring adherence to HIPAA compliance and company protocols
- Promoted from Full Stack Developer to lead customer-facing initiatives and improve overall user experience
Lead Mentor
Bottega
07.2017 - 08.2018
- Managed a team of part-time and full-time mentors, both on-site and remotely
- Assisted over 1,000 students, helping them set goals and understand coding concepts
- Substitute taught full-time bootcamp classes weekly, covering Ruby on Rails, Python (Flask), and React.js
- Developed JavaScript test cases using Jasmine.js to assess student comprehension
- Provided one-on-one tutoring and mentorship, fostering a collaborative learning environment
Senior Collection Agent
Discover Financial Services
12.2014 - 12.2016
- Negotiated payment solutions with customers on delinquent credit card accounts, reducing losses for the company
- Provided professional and persuasive communication to assist customers in resolving account issues
- Managed high-volume calls while ensuring compliance with Fair Debt Collection Practices Act (FDCPA)
- Reviewed credit histories and assessed repayment options to determine the best collection approach
- Escalated high-risk accounts and customer concerns to management for resolution
Cashier & Front End Associate
Hobby Lobby
04.2013 - 12.2013
- Provided excellent customer service, assisting guests with inquiries and purchases
- Processed cash, credit, and gift card transactions accurately using POS systems
- Maintained a clean and organized checkout area, ensuring a smooth flow of customers
- Assisted with inventory restocking and followed store policies for returns and exchanges
- Developed knowledge of arts and crafts products to help customers with product selections
Crew Member
Papa Murphys
08.2012 - 04.2013
- Assisted customers with order selection, preparation, and payment transactions
- Provided friendly and efficient service in a fast-paced environment
- Maintained store cleanliness and compliance with sanitation standards
- Managed inventory restocking and ensured workstations were fully stocked during peak hours
- Processed phone and online orders, ensuring timely customer pickups
Education
Full Stack Development Bootcamp Certificate -
Bottega
Thanksgiving Point, UT04.2017
Skills
- Customer Service & Conflict Resolution
- Cash Handling & Transaction Processing
- Verbal & Written Communication
- Multitasking & Time Management
- Teaching & Mentorship
- Point-of-Sale (POS) System Operation
- Team Collaboration & Leadership
- Problem-Solving & Decision-Making
- CRM Software & Data Entry
Certification
- Food Handlers Permit (if applicable, for food service jobs)
- Customer Service Training & Conflict Resolution Workshops (if applicable)
- Experience working in fast-paced retail, call center, teaching, and customer support environments.
Timeline
Customer Support & Technical Specialist
Business Promotion / DentalQore
02.2019 - 06.2023
Lead Mentor
Bottega
07.2017 - 08.2018
Senior Collection Agent
Discover Financial Services
12.2014 - 12.2016
Cashier & Front End Associate
Hobby Lobby
04.2013 - 12.2013
Crew Member
Papa Murphys
08.2012 - 04.2013
Full Stack Development Bootcamp Certificate -
Bottega
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