Aut Bhalang
Panorama City,CA
Summary
IT Help Desk Support professional with a security focus and 7+ years of experience in delivering high-quality customer service and technical support. Achieved a high-resolution rate in a fast-paced environment, utilizing a ticketing system. Recognized for strong work ethic, adaptability, and attention to detail, driving team success. Seeking a full-time position that offers professional challenges and leverages technical and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
MPIPHP
Studio City, California
01.2024 - Current
- Provisioned user accounts and enforced Multi-Factor Authentication (MFA) with Okta.
- Configured endpoint security solutions including Absolute, BitLocker, and CrowdStrike.
- Enrolled devices in Mobile Device Management (MDM) platforms such as Intune and AirWatch.
- Executed immediate access revocation during offboarding and coordinated asset recovery.
- Performed data sanitization before device reassignment to protect sensitive information.
- Directed secure destruction of devices at End of Life (EOL) and End of Service (EOS).
- Created and configured Virtual Machines (VMs) in VMware while adhering to security standards.
- Implemented logical network segmentation through VLANs to enhance security measures.
IT Technical Support Specialist
WATG And Wimberly Interiors
05.2023 - 12.2023
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPN.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical architectures program and plugins such as AutoCAD, Revit, BlueBeam, Rhino, SketchUP.
- Configured hardware, devices, and software to set up work stations and conference rooms for employees.
- Assist with email filters to release and blocks all incoming emails.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Temp- IT Help Desk Support
Motion Picture Industry Pension & Health Plans
07.2022 - 02.2023
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data on VMware.
- Assisting in creating new user phone line through Cisco Unified Communication Managers
- Granted permissions and configured users security on AD for new employees as part of onboarding process.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Handle secure Data Destruction, media sanitization and E-Waste process.
- Worked with document imaging technologies and deployment software.
- Assisting in adding/removing and configured cellphones on MDM.
- Monitored use of data files and regulated access to protect secure information.
- Assisting in password management on IAM via CyberArk
- Working with AppStack in creating a new App, re-creating writable and updating existing apps.
IT Service Desk Agent
Turner Techtronics, Inc
06.2018 - 05.2022
- Managed call flow and responded to Tier 1-2 technical support with a 90% resolution rate.
- Use ticketing system such as ServiceNow to manage, monitor, and process support action and request.
- Work and collaborate with other teams by providing clear documentation, work note, and follow up when escalating out incident.
- Manage user accounts in Active Directory and help users with single sign-on issues.
- Support and provide guidance with user's Okta/Microsoft single sign on with MFA.
- Troubleshoot Microsoft Office Suite
- Experienced with thin client to remote server environments, with on-premise servers hosting virtual machines for file, name, domain controller, and database servers at each location.
- Support VCA medical software and manage user account’s resources and security.
- Support various medical hardware and software, including but not limited to, electronic health records, digital imaging and radiology, medical reporting systems, bloodwork machines, x-ray equipment.
- Install printers, network scanning, and fax machines on print server.
- Maintain and monitor network and hardware through services such as VeloCloud and Meraki.
- Provide Support with general understanding of Windows Event Logs.
Education
High School Diploma -
Van Nuys High School
Van Nuys 06.2013
Skills
- Software installation across platforms
- Hardware and software expertise
- Microsoft Office proficiency
- Ticketing systems management
- Security policies and procedures
- Data privacy compliance
- Internet security measures
- Mobile device management strategies
- User account administration
- Virtualization technologies management
- IT documentation practices
- Asset management techniques
- Network configuration, monitoring, and troubleshooting
- Backup management solutions
- Creating knowledge base and documentations
Certification
• CompTIA Network+ (Certified)
• CompTIA Security+ (Certified)
• CISSP (Certified)
• CEH (In progress)
• CompTIA Security+ (Certified)
• CISSP (Certified)
• CEH (In progress)
Timeline
IT Help Desk Technician
MPIPHP
01.2024 - Current
IT Technical Support Specialist
WATG And Wimberly Interiors
05.2023 - 12.2023
Temp- IT Help Desk Support
Motion Picture Industry Pension & Health Plans
07.2022 - 02.2023
IT Service Desk Agent
Turner Techtronics, Inc
06.2018 - 05.2022
High School Diploma -
Van Nuys High School