Autavious Rogers
Covington,US
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Tax Associate
Intuit
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards
- Investigated and resolved customer inquiries and complaints quickly
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Handled customer inquiries and suggestions courteously and professionally
Substitute Teacher
Newton Public School System
09.2016 - Current
- Assist student with daily instructions in absent of permanent teacher.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Tax Preparer
H&R Block
10.2004 - 04.2006
- Prepare individual tax return and provide other customer related services
- Managed over 50 customers calls per day.
- Increased sales by 15%
- Assessed client tax situations to determine best filing options
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Completed and filed returns with tax departments at local, state, and federal levels
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT11.2024
Associate of Applied Science - Accounting
Georgia Piedmont Technical College
Clarkston05.2008
Skills
- Report Creation
- Order Fulfillment
- Staff Training
- Microsoft PowerPoint
- Tax preparation
- Customer service
Certification
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative/Tax Associate
Intuit
01.2023 - Current
Substitute Teacher
Newton Public School System
09.2016 - Current
Tax Preparer
H&R Block
10.2004 - 04.2006
Bachelor of Science - Accounting
Western Governors University
Associate of Applied Science - Accounting
Georgia Piedmont Technical College