Autemn Painter

• Prepared tiling surfaces using waterproofing materials and lath.
• Repaired damaged tiles when necessary by replacing them with new ones.
• Prepared surfaces for tiling by removing existing flooring material or other obstructions.
• Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
• Handled over 3 installations each month smoothly.
• Sanded down grout lines for smooth finishes after curing time was complete.
• Measured, cut, and installed ceramic, porcelain, stone, and marble tile in residential and commercial settings.
• Kept tools organized and maintained them regularly according to manufacturer's instructions.
• Used power tools and machinery properly to avoid job site accidents.
• Installed backer boards as required prior to tiling on floors and walls.
• Cut and shaped tile into specified shapes using wet saws or tile cutters.
• Adhered to safety protocols while working on-site at customer locations.
• Built and disassembled scaffolds, bracing and barricades.
• Positioned tiles on walls and floors using spacers to ensure evenness.
• Utilized plywood and mortar to level different surfaces before laying marble and tile.
• Sealed finished surfaces to render grout water- and stain-resistant.
• Inspected work areas to identify any potential problems with substrate conditions or layout issues.
• Placed and finished pre-cast units for residential and commercial customers.
• Cleaned and leveled surface areas and removed excess grout.
• Applied adhesives to the surface of tiles before installation.
• Achieved professional finishes with expert polishing.
• Created precise shapes in tile and stone to work around terrain, corners and obstacles.
• Documented daily activities and completed paperwork for each job.
• Completed post-installation inspections and processed work invoices.
• Applied cement and arranged tiles according to design plans.
• Used levels, squares and straightedges to align and straighten tiles.
• Cleaned up job sites after completion of projects including disposal of debris.
• Maintained accurate records of all jobs completed including photos where applicable.
• Installed decorative designs on floors and walls with mosaic tiles.
• Created straight, even and precise patterns using straightedges, levels and squares.
• Formed tile beds using concrete, plaster and mastic materials.
• Grouted joints between tiles to fill gaps and create a waterproof seal.
• Used spacers between tiles and marble to align distance before grout application.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Completed day-to-day duties accurately and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Responded promptly to customer questions or concerns in person or via phone calls.
• Completed measurements, layouts and job site preparation to reduce downtime.
• Demonstrated best safety practices working at heights and lifting various objects.
• Followed all company policies regarding safety procedures when handling hazardous materials.
• Smoothed or sanded surfaces to remove ridges and tool marks.
• Assisted with diverse construction challenges to help team and customer.
• Identified potential problems quickly and communicated them effectively to appropriate personnel.
• Moved and held materials for senior professionals to complete work.
• Completed semi-skilled and skilled work under supervision of fully qualified professionals.
• Transported supplies to work sites, removed from trucks and organized for crew use.
• Greeted customers warmly upon arrival and provided them with information about products or services available.
• Organized supplies for use based on expected customer needs.
• Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
• Loaded or unloaded building materials to distribute machinery or tools.
• Worked closely with management team to ensure proper execution of daily operations.
• Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
• Organized and cleaned work area and tools.
• Promoted team efficiency by consistently picking up excess materials and tools.
• Used strong verbal and written communication skills to convey messages to others.
• Assisted customers with loading purchases into vehicles when necessary.
• Maintained organization, cleanliness and safety in work areas.
• Maintained cleanliness of work area, including sweeping, mopping and dusting surfaces.
• Performed other duties as assigned by supervisor or manager.

• Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
• Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
• Arranged for repairs to restore service and schedules.
• Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
• Communicated instructions clearly with drivers via telephone or two-way radio system.
• Recorded and maintained files or records of customer requests, work or services performed.
• Recorded results of service calls to create report summaries for senior management.
• Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
• Oversaw communications within assigned territories.
• Coordinated with other departments such as sales, marketing and customer service for effective communication between drivers, customers and management.
• Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
• Managed inventory of spare parts used in vehicles such as tires, batteries.
• Resolved conflicts between drivers or customers regarding scheduling or service issues.
• Documented any disciplinary action taken against employees who violated company policies.
• Utilized various software systems to facilitate movement, planning and scheduling.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Investigated and resolved customer and vendor issues to retain business.
• Advised personnel about accidents, weather conditions or other hazards.
• Addressed questions, problems or requests for service or equipment.
• Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
• Conducted periodic reviews of existing dispatching processes to identify areas needing improvement.
• Scheduled loads according to priority and available equipment.
• Maintained accurate records of vehicles, drivers and customers to ensure efficient dispatch operations.
• Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
• Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
• Monitored changes in delivery schedule and communicated changes to customers.
• Relayed work orders and information between work crews, supervisors, and field personnel.
• Tracked changes in computer system to keep records current and accurate.
• Prepared reports detailing all dispatched orders including delivery times, routes taken.
• Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
• Monitored driver performance, safety issues, vehicle maintenance and fuel usage.
• Dispatched drivers to meet daily delivery needs for company customers.
• Trained employees on triaging and dispatching procedures to properly handle daily calls.
• Investigated complaints from customers regarding late arrivals or missed pickups.
• Relayed work orders, messages or information using telephones or two-way radios.
• Ensured timely delivery of shipments according to customer requirements.
• Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
• Responded promptly to emergencies by providing real time solutions based on experience and expertise.
• Analyzed data from GPS tracking systems for route optimization purposes.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
• Participated in meetings with senior management to discuss upcoming projects or initiatives related to the dispatch department.
• Documented services performed, operations information, and dispatch details in system.
• Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
• Maintained current knowledge of personnel in field and completed deliveries or delays.
• Kept detailed and updated records of calls in physical and electronic databases.
• Created daily work schedules for drivers based on customer requests and availability of vehicles and drivers.
• Identified locations and needs of callers to accurately send assistance.
• Developed and implemented strategies for efficient dispatching of drivers and vehicles in response to customer demands.
• Received or prepared work orders.
• Managed daily delivery and work schedules to maximize coverage.
• Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Recognized by management for providing exceptional customer service.
• Supervised driver dispatching, route planning and vehicle tracking for over 50 drivers.
• Monitored personnel or equipment locations and utilization to coordinate service and schedules.
• Communicated with individuals within inbound call center setting to complete dispatch support for service calls.
• Alerted personnel of road and weather hazards to minimize accidents and delays.
• Completed day-to-day duties accurately and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Answered 150-200 calls per shift to assist with customer questions and concerns.

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• Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Met with clients to negotiate management and service contracts.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
• Managed all maintenance requests from tenants in a timely manner.
• Collected rent from tenants to pay maintenance and repair costs and other expenses.
• Managed and oversaw operations, maintenance and administration of properties.
• Met with prospective tenants to show property and assess applications or sign leases.
• Negotiated leases, rental agreements, and other contractual documents related to property management activities.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.
• Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Worked with on-site and remote service providers to support tenants requesting accommodations.
• Responded to tenant maintenance requests according to agreed conditions for building functionality.
• Oversaw daily operations, maintenance and administration of various properties.
• Exercised direct supervision over property staff.
• Processed evictions when necessary in accordance with state laws and procedures.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Prepared and submitted monthly tenant visit logs.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Collected monthly assessments, rental fees, deposits and payments.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Updated tenant and unit information to keep current in housing database.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Facilitated tenant paperwork processing and verification.
• Completed lease applications and verifications, notifying prospects of results.
• Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Supervised production of annual rent, operating expense, and real estate tax adjustments.
• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized by management for providing exceptional customer service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.