Autesia Williams
West Point ,GA
Summary
Compassionate, self-motivated and patient undergraduate student with a bachelor’s degree in social work. Dedicated to connecting individuals and families with resources, coping mechanisms, and opportunities that will make a difference in their everyday life. As well as being an exceptional verbal and nonverbal communicator and specializing in advanced problem-solving skills. Seeking a professional position working in a client focused environment, where I can assist clients in reaching their goals to improve their situations while also expanding skills taught through an educational and research basis. Compassionate Social Worker/ Customer Service Representative offering 7 years -year background supporting clients through crisis intervention, communication and counseling. Proficient in preparing case study reports, coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus Resource Group
- Develop rapport with customers, with upbeat and positive attitude.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Social Services Specialist
Coweta County DFCS
06.2022 - Current
- Initiates timely, face-to-face responses to screened-in reports of alleged child maltreatment and conducts assessments that identify and address safety concerns.
- Addresses identified safety concerns by immediately developing and implementing safety plans.
- Conducts diligent search efforts to locate child/family when unable to make contact.
- Implements Solution Based Casework (SBC)
- Partners with child(ren) and parents in development and utilization of Family Functioning Agreement, Action Plan, and Family Plan to achieve desired individual and family-level outcomes.
- Completes genograms to identify available family support networks.
- Collaborates with community partners to create systems of support for children and families.
- Establishes permanency goals for child(ren).
- Ensures that frequency and quality of visits with children and families are adequate to ensure safety, permanency, and well-being.
- Ensures that siblings in foster care are placed together unless separation is necessary to meet needs of one of siblings.
- Maintains child's connections to his or her neighborhood, community, faith, extended family, tribe, school, and friends.
- Promotes, supports, and otherwise maintains positive and nurturing relationship between child(ren) in care and their biological parents/caretakers by encouraging and facilitating activities and interactions beyond visitation.
- Routinely serves on after-hours on-call duty.
- Embraces ongoing learning and professional development opportunities.
Program
Enrichment Services
07.2021 - 06.2022
- Develop Family Partnership Agreements (FPA) and make referrals to agencies
- Serves as advocate for families to accomplish goals set in FPA
- Provide on-going contact and follow up with families
- Provide information on community services, follow up services, and make referrals to assure delivery of needed services for families served
- Collaborate with Head Start parents and service providers to ensure children receive required screenings and examinations and follow-up treatment
Economic Support Specialist
DFCS
02.2021 - 06.2021
- Under direct supervision, selected candidate will work with customers to process applications and renewals to determine eligibility for DFCS programs.
- Determines eligibility for Family Medicaid or Food Stamps.
- Processes applications and/or reviews and interim changes using appropriate criteria and policies consistently and according to established guidelines.
Expert Event Specialist
Intrado
01.2016 - 02.2021
- Manage large amounts of incoming calls.
- Generate sales leads.
- Focused on customer service: quickly and effectively solved client’s challenges while helping them find the right solutions to produce a flawless conference call. Provided accurate & appropriate information to customer inquiries.
- Met all personal/customer service team sales targets and call handling quotas.
- Kept records of customer interactions, process customer conference calls and filed documents.
- Facilitate conference calls with clients which includes pre- calls discussions with CEO's AND Sr. managers, monitoring of calls to ensure good sound quality, post call discussions with CEO's AND Sr. Managers regarding execution of conference call. Communicate with clients via email or phone to review details of conference to be facilitated. Forward clients concern, complaints, or praises to Reservation’s department.
- Court call operator that assists with courts within U.S. Connect attorneys and Judges telephonically to review case management conferences, case hearings, or motions. Family Law Matters, Divorce matters, etc. are included in job description. Open and close attorney lines once Judge has connected; Remain connected with court until Court call calendar ends.
Education
Bachelor of Science - Social Work
Troy University
Troy, AL05.2020
Associate of Science - Social Work
Southern Union State Community College
Wadley, AL06.2017
High School Diploma -
Valley High School
Valley, AL05.2013
Skills
- Ability to appropriately maintain high standards of professional conduct and good working relationships
- Problem solving and critical thinking skills with abilities to look for root causes and implementable, workable solutions
- Excellent knowledge of legal, ethical, and professional standards applicable to social work practice's
- Observed/ evaluated Support Groups for AA members, and Grief-stricken families
- Ability to exercise outstanding judgment in decision-making
- Customer Account Management
- Quality Control
- Computer Proficiency
- Call Center Operations
Certification
Certified in Foster Care. Certified on 21 Sep 2022
Timeline
Social Services Specialist
Coweta County DFCS
06.2022 - Current
Program
Enrichment Services
07.2021 - 06.2022
Economic Support Specialist
DFCS
02.2021 - 06.2021
Expert Event Specialist
Intrado
01.2016 - 02.2021
Customer Service Representative
Connexus Resource Group
Bachelor of Science - Social Work
Troy University
Associate of Science - Social Work
Southern Union State Community College
High School Diploma -
Valley High School