Authia Orridge-Skeeling
Richardson,Texas
Summary
Highly-motivated employee with a solid background in identifying opportunities for service improvement and a desire to take on new challenges. Strengths include strong problem-solving skills, deep understanding of data analysis, and ability to ensure customer satisfaction. Proven record of implementing strategic initiatives that enhance productivity and operational efficiency. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Partner Service Analyst
HealthEquity Inc
Irving, TX
04.2018 - 02.2025
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Managed daily operations of the business including enrollments, terminations, and customer service.
- Monitored incoming calls from customers seeking assistance with product or service-related inquiries.
- Responded promptly to customer inquiries via phone, email, chat, and other communication channels.
- Collaborated with team members on various projects such as system upgrades or new product launches.
- Maintain and updated employee record and benefit files
- Applied plan subsidies to members records
HR Coordinator
Delta Dallas Temporary Services
Dallas, TX
07.2015 - 10.2017
- Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Conducted exit interviews to identify areas of improvement within the organization.
- Reviewed applications for completeness and accuracy prior to forwarding them to hiring managers.
- Maintained employee records in compliance with applicable laws and regulations.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Supported benefits administration, including health insurance and retirement plans.
- Maintained HR records, ensuring accuracy and confidentiality of employee data.
- Provided administrative support for HR projects and initiatives.
HR/Contract Manager
Pennell Industries Inc
Dallas, TX
12.2013 - 05.2015
- Managed the renewal process for expiring contracts, including negotiating new terms as needed.
- Evaluated vendor proposals against criteria specified in Request For Proposals.
- Negotiated and drafted contracts, reviewed legal documents, and ensured compliance with organizational standards.
- Developed standard operating procedures related to contract management activities.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Organized and maintained documents, files and records.
- Monitored office supplies to replenish needed inventory before depletion.
- Processed unemployment and workers' compensation claims, and maintained the OSHA log.
- Handled payroll and benefit management.
Education
Some College (No Degree) - Human Resources Management
Collin County Community College
Plano, TXSome College (No Degree) - Human Resources Management
University of Maryland, College Park
College Park, MDSkills
- Data analysis
- Contract negotiation
- Project management
- Benefits administration
- Customer service
- Payroll administration
- Time management
- Attention to detail
- Communication skills
Certification
- A+ Certification
- Human Resources Certificate
Timeline
Partner Service Analyst
HealthEquity Inc
04.2018 - 02.2025
HR Coordinator
Delta Dallas Temporary Services
07.2015 - 10.2017
HR/Contract Manager
Pennell Industries Inc
12.2013 - 05.2015
Some College (No Degree) - Human Resources Management
Collin County Community College
Some College (No Degree) - Human Resources Management
University of Maryland, College Park
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