Overview

Work History

Education

Skills

Languages

References

Timeline

Author Man'ombe

Ruwa

Overview

3

3

years of professional experience

Work History

Receptionist

Grand Selous Hotel

12.2021 - Current

Answered central telephone system and directed calls accordingly.
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed multiple tasks and met time-sensitive deadlines.
Corresponded with clients through email, telephone, or postal mail.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Assisted with onboarding new clients and securing paperwork completion.

Education

Bachelor Of - Tourism And Hospitality Management

MIDLANDS STATE UNIVERSITY

Gweru

11.2021

Skills

Bookkeeping
Scheduling
Meticulous and organized
Travel coordination

Customer/Client relations
Database administration
Certified Microsoft office specialist

Languages

English

Advanced (C1)

Spanish

Beginner (A1)

French

Elementary (A2)

References

Grand Selous Hotel Cnr 6th and Selous. Front office supervisor Mr W Mirirai: CELL +263 77 344 6988 EMAIL wilbertm@seloushotel.co.zw

Timeline

Receptionist

Grand Selous Hotel

12.2021 - Current

Bachelor Of - Tourism And Hospitality Management

MIDLANDS STATE UNIVERSITY