Author Man'ombe
Ruwa
Overview
3
3
years of professional experience
Work History
Receptionist
Grand Selous Hotel
12.2021 - Current
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor Of - Tourism And Hospitality Management
MIDLANDS STATE UNIVERSITY
Gweru11.2021
Skills
- Bookkeeping
- Scheduling
- Meticulous and organized
- Travel coordination
- Customer/Client relations
- Database administration
- Certified Microsoft office specialist
Languages
English
Advanced (C1)
Spanish
Beginner (A1)
French
Elementary (A2)
References
Grand Selous Hotel Cnr 6th and Selous. Front office supervisor Mr W Mirirai: CELL +263 77 344 6988 EMAIL wilbertm@seloushotel.co.zw
Timeline
Receptionist
Grand Selous Hotel
12.2021 - Current
Bachelor Of - Tourism And Hospitality Management
MIDLANDS STATE UNIVERSITY