AUTHRENE M. TAYLOR
Bronx,NY
Summary
Attentive and detail-oriented Office Administrator with over 10 years of experience in a fast-paced environment, providing and ensuring a quality customer-centric environment.
Strong dedication to helping clients resolve issues and cultivating a positive company image. Proven ability to listen attentively to create high-quality professional relationships.
Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate good office communication.
Overview
23
23
years of professional experience
Work History
MARKETPLACE FACILITATED ENROLLER
METROPLUS HEALTH INSURANCE
02.2023 - Current
- Educate and provide assistance to qualified individuals applying for coverage through the NY State of Health Marketplace.
- assist consumers/applicants with calling the NY State of Health customer service for assistance with enrolling.
- Conduct public education activities for consumers to raise awareness of available plans in the marketplace.
- Explain potential eligibility for public/governmental programs, how the federal health insurance premium tax credit works, and outline the risk factors.
- Assist existing members with Recertification.
- Maintain daily tracking tool.
- Maintain daily supplies, files, and reports.
- Follow up with consumers/Applicants to collect relevant documentation as required by the New York State of Health in the time specified.
- Maintain solid Customer relations
- Focus on Customer Satisfaction.
Customer Care Representative
Macy’s
01.2018 - 01.2023
- Greet customers with a warm and professional manner while providing quality customer service to hundreds of clients per day; answered questions about products and services, inquiries and credit card applications
- Receive and process payments by cash, check, credit card and automatic debit transactions while maintaining a balanced cash drawer; perform opening and closing procedures effectively according to procedures
- Participate in the processing of new shipments, helping the team to maintain the receiving and back stock area; priced and sorted merchandise from racks, placing them in the correct location.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintenance Supervisor
Tastee Limited
01.2008 - 01.2018
- Managed 17 maintenance technicians, effectively reducing overtime through new maintenance engagement strategies, increasing equipment reliability and saving over $10K annually
- Communicated between technicians and business partners which included production, facilities, and engineering; coordinated training, setting high standards and providing daily motivation and training to employees
- Liaison between upper management and mechanics; addressed personnel concerns, checked logbooks, guaranteeing discrepancies were corrected to prevent recurrent write-ups.
Office Administrator
Brighton Engineering
01.2001 - 01.2006
- Drafted various correspondence reports and other written material corrected copies, dictated notes and other source material, completed forms in accordance with company procedures
- Set up and managed paper and electronic filing systems managed incoming and outgoing mail, answered telephones, directed calls and took messages and routed various documents through the office
- Created forms and complied monthly, quarterly, and month-end reports, organizing data and information necessary for the efficient operation of the office
- CONTACTS
Education
New York State of Health
03.2023
Duff’s Business College
2000
Oberlin High SchoolSt. Andrew
1998
Skills
Communication
Analysis and Assessment
Problem Solving
Educate and Inform
Planning and Organization
Critical Thinking
Time Management
Attention to details
Calendar Management
Maintain Supply Inventory
Timeline
MARKETPLACE FACILITATED ENROLLER
METROPLUS HEALTH INSURANCE
02.2023 - Current
Customer Care Representative
Macy’s
01.2018 - 01.2023
Maintenance Supervisor
Tastee Limited
01.2008 - 01.2018
Office Administrator
Brighton Engineering
01.2001 - 01.2006
New York State of Health
Duff’s Business College
Oberlin High SchoolSt. Andrew
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