Autilla Lovett
Dothan,AL
Summary
With a proven track record at Verizon, I excel in specifications understanding and fostering strong team dynamics. My background spans rigorous quality inspections and enhancing customer satisfaction, achieving a significant reduction in defect rates. Skilled in both technical assessments and collaborative problem-solving, I bring a blend of hard and soft skills to drive operational excellence.
Overview
11
11
years of professional experience
Work History
Quality Technician
Proud Source Water
10.2023 - 10.2024
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Monitored supplier performance, ensuring that all materials met company specifications and maintained strong relationships with vendors to address any concerns promptly.
Inmate Supervisor
Graceville Correctional Facility
08.2023 - 10.2023
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Correctional Officer
Jackson Correctional Institution
06.2022 - 03.2023
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Sales Representative
Dial America
07.2019 - 06.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Built relationships with customers and community to promote long term business growth.
Call Center Representative
Verizon
10.2013 - 06.2015
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Marianna High School
Marianna, FLSkills
- Specifications understanding
- In-Process Inspection
- Testing Procedures
- Quality Training
- Visual Inspection
- Final Inspection
- Corrective Actions
- Supplier quality
Timeline
Quality Technician
Proud Source Water
10.2023 - 10.2024
Inmate Supervisor
Graceville Correctional Facility
08.2023 - 10.2023
Correctional Officer
Jackson Correctional Institution
06.2022 - 03.2023
Sales Representative
Dial America
07.2019 - 06.2021
Call Center Representative
Verizon
10.2013 - 06.2015
Marianna High School
Similar Profiles
Anna GroverAnna Grover
Ecommerce Specialist at Proud Source WaterEcommerce Specialist at Proud Source Water
Bailey BrunoBailey Bruno
Logistics Manager at Proud Source WaterLogistics Manager at Proud Source Water
Jonathan OrozcoJonathan Orozco
Production Planner at Proud Source WaterProduction Planner at Proud Source Water