Autrell White
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Zelano Healthcare
04.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Customer Service Representative
Alacrity Solutions
06.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
The Hartford
06.2019 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Lead
Speed Commerce
09.2014 - 05.2018
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Proficiently able to multi-task, take 30 calls, emails and document customer account.
- Developed and implemented training programs to improve staff knowledge and skills, leading to increased productivity.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
Patient Rep
AOW
06.2011 - 01.2014
- Data entry clerk
- Maintained patient files
- Responsible for maintaining medical claims and verify patient information and eligibility.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
Education
High School Diploma -
01.2004
Skills
- Data Entry
- Product Knowledge
- Call Management
- Dispute Resolution
- Service Recommendations
- Problem-solving abilities
- Customer Relations
- Call center experience
- Complaint Handling
- Customer Service
Timeline
Customer Service Representative - Alacrity Solutions
06.2024 - 07.2024
Home Health Aide - Zelano Healthcare
04.2023 - Current
Customer Service Representative - The Hartford
06.2019 - 01.2021
Lead - Speed Commerce
09.2014 - 05.2018
Patient Rep - AOW
06.2011 - 01.2014
Louisiana High School - High School Diploma,
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