Summary
Overview
Work History
Education
Skills
Timeline
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AUTRICE SMITH

DELAND

Summary

Highly experienced professional with a strong background in customer service leadership. Excel in fostering collaboration, resolving conflicts, and driving performance improvement. Keen focus on achieving results and adapting to evolving needs. Recognized for reliability, exceptional communication skills, and cultivating a positive team environment.

Overview

14
14
years of professional experience

Work History

Member Frontline

Sam’s Club
02.2021 - Current
  • Greeted customers and identified their needs.
  • Participated in additional shifts to support operational demands.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Managed returns and refunds to ensure customer satisfaction.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Management

Walmart Neighborhood Market
01.2018 - 05.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Member Frontline -> Member Service Supervisor

Sam’s Club
10.2011 - 01.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Facilitated open communication among team members, creating a supportive work environment that encouraged collaboration towards shared goals.
  • Organized regular team meetings for process updates, sharing best practices, discussing challenges faced, and brainstorming solutions together as a group.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Education

H.S. Diploma -

Deland High School
DeLand, FL
05.2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Complaint handling
  • Organization

Timeline

Member Frontline

Sam’s Club
02.2021 - Current

Customer Service Management

Walmart Neighborhood Market
01.2018 - 05.2020

Member Frontline -> Member Service Supervisor

Sam’s Club
10.2011 - 01.2018

H.S. Diploma -

Deland High School

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AUTRICE SMITH