Autum Bassham
Winter Haven,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
American Builder Supply
04.2022 - 04.2023
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Volunteered to help with special projects of varying degrees of complexity.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Office Assistant
Meals On Wheels Polk County
05.2020 - 04.2022
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meal deliveries with volunteers
- Utilized office management software to record and track customer information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Worked with volunteers on donation distributions
Guest Experience Manager
LEGOLAND Florida Resort
04.2012 - 03.2020
- Maximized occupancy rates through strategic rate management during peak seasons or special events within the area.
- Maintained consistent positive customer feedback.
- Used upselling techniques that resulted in increased revenue from add-on services and amenities.
- Stored guest valuables in safe and individual boxes for security.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Associate of Arts - Interior Design
International Academy of Design
Tampa, FL05.2005
Skills
- Spreadsheet tracking
- Report Generation
- Data Collection
- Inventory Systems
- Staff Motivation
- Database and Client Management Systems
- Time Management
- Relationship Building
- Social Media Management
- Payroll and budgeting
Timeline
Administrative Assistant
American Builder Supply
04.2022 - 04.2023
Office Assistant
Meals On Wheels Polk County
05.2020 - 04.2022
Guest Experience Manager
LEGOLAND Florida Resort
04.2012 - 03.2020
Associate of Arts - Interior Design
International Academy of Design
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