AUTUM BRITTON
Anderson
Summary
Experienced with analyzing service processes and identifying areas for improvement. Utilizes data-driven insights to enhance operational efficiency and customer satisfaction. Knowledge of effective communication and problem-solving skills in service environments. Strong supervisory skills looking to build a long-term career that allows me to be the best version of myself for my community as well as my family.
Overview
21
21
years of professional experience
Work History
Senior Staff Service Analyst - Supervisor
Shasta County HHSA
04.2025 - 12.2025
- Analyzed service delivery processes to identify areas for improvement and enhance client satisfaction.
- Collaborated with multidisciplinary teams to develop strategies for effective resource allocation and program implementation.
- Conducted data analysis to support decision-making and optimize operational efficiency within service programs.
- Developed comprehensive reports on service outcomes, facilitating informed strategic planning and resource management.
- Implemented training sessions for staff on new systems, ensuring smooth transitions and consistent application of best practices.
- Developed comprehensive process documentation for various procedures within the department, fostering consistency across team operations.
- Mentored junior team members in best practices for effective problem-solving techniques, improving their ability to address client concerns quickly.
- Evaluated current processes to develop improvement plans.
Staff Services Analyst II
Shasta County Health and Human Services
01.2014 - 03.2025
- MEDS liaison and coordinator for the county. Performs, coordinates, monitors, and participates in various administrative analytical functions. Recommends and prepares policies and procedure changes. Compiles, maintains and analyzes data in the MEDS, SAWS and CalHEERS systems. Trains all new employees on MED System and all new Office staff on all County systems. Troubleshoots issues between Saws System and MEDS.
- Analyzed data to identify trends, contributing to informed decision-making in health services.
- Coordinated program initiatives, enhancing service delivery and compliance with regulatory standards.
- Developed training materials for staff, improving understanding of policies and procedures.
- Led cross-functional teams in project planning, fostering collaboration among various stakeholders.
- Provided strategic recommendations based on research findings, influencing policy development within the department.
- Improved data accuracy by conducting thorough audits and correcting discrepancies within records.
- Acted as a liaison between departments, facilitating open communication channels that fostered collaboration and teamwork.
- Contributed to departmental growth by identifying areas of improvement in processes, systems, and infrastructure.
- Compiled information and submitted monthly reports.
- Facilitated training sessions for new hires, contributing to their successful integration into the team.
- Helped solve diverse program problems with in-depth analysis.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Worked alongside global business leader to deploy new training strategies.
Assistant Training Manager
Advance America
01.2005 - 12.2014
- Completed daily operations in the local store and covered shifts as needed at regional stores. Cash handling in the thousands of dollars, budgeting, scheduling, auditing of records. Completed simple tax returns, sold money orders and processed bill payments through Money Gram. Trained staff in 13 other centers for new products and updated training protocols.
- Developed and implemented training programs to enhance employee performance and compliance with company policies.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into the organization.
- Collaborated with management to assess training needs and identify areas for development.
- Monitored training effectiveness through feedback and evaluations, making adjustments as necessary.
- Managed the budget efficiently, allocating resources effectively to maximize return on investment.
- Developed customized training materials and resources to address specific skill gaps within the organization.
- Trained new hires to perform cross-training exercises with experienced workers.
- Tested all training software and hardware prior to commencing training programs.
Education
Bachelor's Degree - Business Management
University of Phoenix
07-2021
Graduate - undefined
Anderson Union High
06.1998
Skills
- Strong communication and analytical skills
- Motivated, organized and efficient
- Confident as a leader or part of a team
- Positive attitude
- Adjusts well to learning new skills
- Dependable, reliable
- Application support
- Staff education and training
- Teamwork and collaboration
- Customer service
Timeline
Senior Staff Service Analyst - Supervisor
Shasta County HHSA
04.2025 - 12.2025
Staff Services Analyst II
Shasta County Health and Human Services
01.2014 - 03.2025
Assistant Training Manager
Advance America
01.2005 - 12.2014
Graduate - undefined
Anderson Union High
Bachelor's Degree - Business Management
University of Phoenix
ACTIVITIES
- I have past and present experience as a member on multiple committees at both the County and State level including MEDS MOD, Task Committee, Applications Registration Committee, Business Process & RE-Engineering Committee, Service Improvement Team, and the SSN/AAP Workgroup.
- I served as the President of our local junior high school Booster Club for 4 years.
- I have volunteered for our local Soccer League during the Spring and Fall seasons for the past 10 years.
- I have received awards in Leadership and as Employee of the Quarter with Shasta County.
- I am the current MEDS RCM for Region 7.