Autum Busse
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Fast learner, willingness for training for new jobs/positions. Respectful and high energy. Love for fast paced positions and challenges.
Creative thinker and great at problem solving.
Overview
15
15
years of professional experience
Work History
Head Cashier
Five Below
06.2016 - 02.2019
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Educated employees on register use, merchandising, and customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Sales Associate
Party City
08.2009 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
Co-Owner
A&L Cleaning
06.2004 - 08.2008
- Establishing New relationships with clients.
- Maintained relationships with clients.
- Computing estimates.
- Providing guaranteed satisfaction to clients.
- Scheduling and hiring
- Trusted to work in home of clients
- Customer service/sales
Education
Bachelor of Arts - Psychology
University of Baltimore
Baltimore, MD05.2015
Skills
- Schedule Coordination
- Adaptable and Flexible
- Assignment Delegation
- Monetary Transactions
- Product Location
- Time Management Strength
- POS Systems
- Return and Exchange Processing
- New Hire Training
- Multi-Tasking Skill
- Adaptability and Dependability
Timeline
Head Cashier
Five Below
06.2016 - 02.2019
Sales Associate
Party City
08.2009 - 12.2014
Co-Owner
A&L Cleaning
06.2004 - 08.2008
Bachelor of Arts - Psychology
University of Baltimore