Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Autum Gianvito

Boone,NC

Summary

Hard working and dedicated to ensuring company progress. Quick learner and open to growing inside the company. Often go above normal requirements to learn new things even if it is not required, and use that knowledge to better assist customers. Very efficient, and normally finish tasks on time if not earlier than required completion time. Always willing to work within a team to get tasks done efficiently.

Overview

12
12
years of professional experience

Work History

Front of House Manager

Bocca Bistro
05.2022 - Current
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Served large parties, catering events and special requests.
  • Beginner bartending knowledge
  • Expediting

Receptionist

Appalachian Dental Care
03.2020 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Branch Sales and Service Representative

PNC Bank
08.2016 - 04.2019
  • Created strategic financial solutions to suit individualized client needs
  • Provided clients with information on bank accounts, institutional policies, financial products and related services
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
  • Helped customers open and close accounts, apply for loans and make sound financial decisions
  • Provided clients with budget management and financial guidance
  • Processed invoices and checks and maintained daily cash logs and deposits
  • Managed customer referrals to help financial services team members capitalize on sales changes
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Met or exceeded sales goals by promoting bank products and services in every interaction
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Manager

McDonald's
08.2011 - 01.2014
  • Executed new training initiative to improve skills and develop leaders from within
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Managed day-to-day operations, including supervision and assignment delegation for a 6-10 member team
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge
  • Gave input on how to improve training and employee productivity
  • Greeted and assisted all customers daily in high-traffic retailer
  • Troubleshot and resolved issues with cash registers, card scanners and printers
  • Helped customers find specific products, answering questions and offering advice
  • Processed customer payments quickly and returned exact change and receipts
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
  • Frequently washed and sanitized hands, food areas and food preparation tools, adhering to safe food handling practices.

Education

Bachelor of Science - Technical Photography

Appalachian State University
Boone, NC
05.2016

Skills

  • Restaurant Operations
  • Conflict Resolution
  • Team Oversight
  • Interviewing, Hiring and Training
  • Staff Supervision
  • HIPAA Compliance
  • Data Entry
  • Phone and Email Etiquette
  • Friendly and Outgoing
  • Scheduling
  • Proficiency in Dentrix, Touch Bistro, 7Shifts, Microsoft Office, Adobe Photoshop, Adobe Lightroom and Quickbooks

Hobbies

  • Reading
  • Photography
  • Hiking

Timeline

Front of House Manager

Bocca Bistro
05.2022 - Current

Receptionist

Appalachian Dental Care
03.2020 - Current

Branch Sales and Service Representative

PNC Bank
08.2016 - 04.2019

Manager

McDonald's
08.2011 - 01.2014

Bachelor of Science - Technical Photography

Appalachian State University

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Autum Gianvito