Autum Malcolm
Springfield,TN
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
i seek to obtain a position to utilize my skills from both professions to better serve your business needs.
Overview
21
21
years of professional experience
Work History
Manager
The Chef & I
Nashville, Tennessee
06.2021 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
Manager
Pancake Pantry
Nashville , TN
06.2010 - 06.2021
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training, and team-building activities.
- Assigned work and monitored performance of project personnel.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Established relationships with vendors to obtain quality products at competitive prices.
- Implemented cost control systems to maintain budgeted labor costs.
- Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
- Monitored restaurant operations to ensure compliance with health and safety regulations.
- Developed marketing campaigns to promote the restaurant's new dishes or services.
Multi Site Property Manager
Brookside Properties
Nashville, Tennessee
04.2003 - 06.2010
- Prepared monthly invoices for tenants who paid rent late or had outstanding balances due.
- Collaborated with other multi-site managers within the organization to share best practices and ideas.
- Monitored the performance of on-site staff members, including leasing agents, maintenance technicians, and janitors, to ensure quality standards were met.
- Coordinated monthly financial reports for each property that detailed income and expense statements, occupancy rates, delinquency information.
- Organized periodic meetings with site managers to discuss any issues or concerns about their respective properties.
- Performed daily property inspections to ensure tenant compliance with lease agreements and safety regulations.
- Drafted legal notices when necessary to evict delinquent tenants in accordance with state law guidelines.
- Created budgets for each property based on projected expenses and income from rental units.
- Maintained an organized filing system of all leases, contracts, bills of sale related documents pertaining to each property.
- Investigated any incidents involving criminal activity reported at any of the managed properties.
- Built relationships with service vendors and submitted associated billing statements.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Education
Associate in Business - General Studies
Nashville Technical
Nashville, TennesseeSkills
- Staff Development
- Contract Management
- Expense Tracking
- Marketing
Timeline
Manager
The Chef & I
06.2021 - Current
Manager
Pancake Pantry
06.2010 - 06.2021
Multi Site Property Manager
Brookside Properties
04.2003 - 06.2010
Associate in Business - General Studies
Nashville Technical