Autum Robbins
Orlando,Florida
Summary
Dynamic Social Media Manager at Paragon with a proven track record in boosting audience engagement through compelling content and strategic campaign management. Skilled in photography and problem-solving, I effectively collaborated with teams to enhance brand visibility and optimize social media advertising, resulting in significant increases in engagement rates.
Experienced with managing guest orders and providing high-quality service in fast-paced environments. Utilizes strong multitasking abilities to ensure timely and accurate delivery of beverages. Track record of maintaining professional demeanor and creating positive guest experiences through effective communication and teamwork.
Experienced Server offering solid history of accurate order taking, efficient supply restocking, and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
6
6
years of professional experience
Work History
Social Media Manager
Paragon
07.2024 - Current
- Developed and scheduled engaging content for various social media platforms to enhance brand visibility.
- Monitored social media trends and audience engagement metrics to inform content strategy adjustments.
- Collaborated with cross-functional teams to align social media campaigns with overall marketing goals.
- Assisted in managing social media advertising campaigns, optimizing reach and targeting effectiveness.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Assistant Catering Manager
Mission BBQ
11.2019 - 04.2022
- Coordinated logistics for events, ensuring timely delivery of catering services.
- Contributed to staff training on catering procedures and customer service best practices.
- Ensured smooth execution of events by creating detailed timelines for all stages from planning to completion.
- Enhanced customer satisfaction by efficiently managing catering events and ensuring timely service.
- Assisted sales team in securing new clients through effective networking at industry events or trade shows.
- Utilized social media platforms effectively to promote catering services and engage potential customers directly online.
- Maintained strict adherence to food safety guidelines, resulting in consistently high health inspection scores.
Bottle Server
Opium
09.2021 - 03.2022
- Collaborated with team members to maintain cleanliness and organization of service area.
- Resolved customer complaints effectively, maintaining a positive atmosphere and guest satisfaction.
- Implemented upselling strategies that contributed to increased revenue during peak hours.
- Monitored guest needs proactively, creating personalized experiences that fostered loyalty.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Associate
Tokyo Valentino
04.2021 - 02.2022
- Developed comprehensive reports to enhance decision-making processes and improve operational efficiency.
- Analyzed data trends to identify areas for process optimization and cost savings.
- Collaborated with cross-functional teams to streamline project workflows and ensure alignment on objectives.
- Facilitated training sessions for new team members, enhancing onboarding experience and knowledge retention.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Education
Lighthouse Christian Academy
Tallahassee, FLSkills
- Teamwork and collaboration
- Excellent multitasking
- Photography and videography
- Problem-solving
- Attention to detail
- Audience engagement
- Positive attitude
- Alcohol awareness
- Promotional events
- Tableside etiquette
- Safe serving practices
- Customer service
- Efficient multitasking
- Cash handling
- Stress tolerance
- Conflict resolution
- Professional appearance
- Sales strategy
- ID verification
- Tableside service
Timeline
Social Media Manager
Paragon
07.2024 - Current
Bottle Server
Opium
09.2021 - 03.2022
Associate
Tokyo Valentino
04.2021 - 02.2022
Assistant Catering Manager
Mission BBQ
11.2019 - 04.2022
Lighthouse Christian Academy
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