Autum Williamson
Fairmont,WV
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
SureStay Plus Hotel By Best Western
03.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
EMT-Basic
Grant Town Emergency Medical Services
03.2022 - Current
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
Hotel Front Desk Clerk
SureStay Plus Hotel By Best Western
02.2022 - 03.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
EMT-Basic
JanCare
03.2021 - 03.2022
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
Hotel General Manager
SureStay Plus Hotel By Best Western
05.2020 - 03.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of front desk agents, housekeeping and maintenance while helping to resolve issues arising during shifts.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Hotel Front Desk Clerk
Microtel Inn & Suites By Wyndham
10.2018 - 05.2020
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved service-related problems and documented actions in system.
Education
GED -
North Marion High School
Mannington, WV09.2017
Skills
- Conflict Mediation
- Property Information
- Registration
- Time Management
- Administrative Skills
- Telephone Etiquette
- Business Recordkeeping
- Compliance Monitoring
- Experienced with Microsoft
- Patient Management
- Pre-Hospital Care
- First Aid
Certification
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
Timeline
Front Desk Supervisor
SureStay Plus Hotel By Best Western
03.2023 - Current
EMT-Basic
Grant Town Emergency Medical Services
03.2022 - Current
Hotel Front Desk Clerk
SureStay Plus Hotel By Best Western
02.2022 - 03.2023
EMT-Basic
JanCare
03.2021 - 03.2022
Hotel General Manager
SureStay Plus Hotel By Best Western
05.2020 - 03.2021
Hotel Front Desk Clerk
Microtel Inn & Suites By Wyndham
10.2018 - 05.2020
GED -
North Marion High School
- EMT - Certified Emergency Medical Technician
- First Aid/CPR Certified
Similar Profiles
Aryanissa CloutierAryanissa Cloutier
Housekeeper at SureStay Plus Hotel by Best Western LexingtonHousekeeper at SureStay Plus Hotel by Best Western Lexington
Lisa ColemanLisa Coleman
Front Desk Agent at SureStay Plus Hotel by Best WesternFront Desk Agent at SureStay Plus Hotel by Best Western
Kayden SutterKayden Sutter
Front Desk Agent at SureStay Plus Hotel By Best WesternFront Desk Agent at SureStay Plus Hotel By Best Western