AUTUMN ABNEY
Dayton,Ohio
Summary
Dynamic and adaptable professional with a proven track record of excelling in roles requiring exceptional customer service and advocacy, demonstrating a continuous learning mindset, and problem-solving skills. Achieved significant improvements in team efficiency and service quality, leveraging interpersonal and communication abilities to exceed expectations.
Overview
9
9
years of professional experience
Work History
SERVER
The Cheesecake Factory
Beavercreek, Ohio
10.2015 - Current
- Upheld high standards of sanitation in accordance with health department regulations, to uphold a high-volume, fine dining atmosphere.
- Administered training programs to new hires and fostered team-oriented work environment.
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Developed rapport with guests and assisted in generating enthusiasm and knowledge about restaurant's menu and products to offer exceptional customer service.
- Performed opening and closing duties such as setting up server stations, restocking supplies.
INTERN
Artemis Center
Dayton, Ohio
05.2024 - 07.2024
- Supported staff and assisted with crisis support and case management for domestic violence survivors.
- Assisted in custom safety planning, data collection, and maintained confidentiality within documentation.
- Wrote comprehensive reports outlining findings and translating concepts for the yearly report of danger and lethality assessments.
- Greeted visitors in a professional manner, responded to inquiries, and directed them to appropriate personnel.
- Collaborated with advocates on case management, and ensured comprehensive care for unique individual needs.
- Maintained needs and organization of multiple resources pantries offered to survivors.
Manager
The Chocolate Cafe
Columbus, Ohio
09.2020 - 03.2022
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Led team meetings to discuss upcoming events, delegate tasks, and address any concerns or challenges.
- Oversaw the design and update of catering menus and promotional materials, ensuring they reflect current offerings and trends.
- Grew sales of catering services through strategic marketing and promotions.
Education
BACHELOR'S OF ART - PSYCHOLOGY
Wright State University
Dayton, Ohio12.2024
ASSOCIATE'S DEGREE - PSYCHOLOGY
Sinclair Community College
Dayton, Ohio08.2020
Skills
- Advocacy
- Adaptability
- Detail-oriented
- Interpersonal skills
- Continuous learning mindset
- Effective communication
- Problem solving
- Active listening
- Customer service
References
- Chris Cota, General Manager, The Cheesecake Factory, 937-320-9901
- Bernadette Rieger, Director, Artemis Center - Domestic Violence Resource Center, bernadetter@artemiscenter.org
- Lisa Boyle, Owner, The Chocolate Cafe, 614-208-1440
Accomplishments
- International Honor Society in Psychology: PSI CHI Honors Member, Wright State University, 2024
- UCIE Conversation Club at Wright State University: Interaction with international students, 2022
- Feeding America - Annual Peanut Butter Drive and Harvest Give Back Food Bank: The Cheesecake Factory, 2022-2025
- Ohio Chemical Dependency Counselor Assistant Certification: Sinclair Community College, December 2020
Timeline
INTERN
Artemis Center
05.2024 - 07.2024
Manager
The Chocolate Cafe
09.2020 - 03.2022
SERVER
The Cheesecake Factory
10.2015 - Current
BACHELOR'S OF ART - PSYCHOLOGY
Wright State University
ASSOCIATE'S DEGREE - PSYCHOLOGY
Sinclair Community College