Autumn Adams
New Braunfels
Summary
People-focused professional with strong foundation in interpersonal and organizational communication. I believe leadership shines through people and can be honored even in the smallest task.
Overview
11
11
years of professional experience
Work History
Department Manager
H-E-B
02.2022 - Current
- Oversee daily operations and staff off 150+ employees
- Maintain a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Establish clear performance expectations for staff members which led to increased accountability.
- Improve customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Evaluate employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implement cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimize scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assist in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Collaborate with other departments to ensure seamless coordination in achieving company-wide objectives.
Department Lead, Curbside
H-E-B
04.2019 - 02.2022
- Oversaw daily operations
- Trained new hires, monitored development, and delivered appropriate feedback
- Ensured compliance of state and corporate safety practices
- Engaged in daily department and total store huddles to discuss financial impact and goals
- Coordinated employee events
Customer Service Representative
H-E-B
11.2013 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Communication Studies
Tarleton State University
Stephenville, TX05-2017
Skills
- Customer service
- Staff management
- Team leadership
- Safety and security
- Project management
- Relationship building and management
- Employee scheduling
- Problem-solving
- Training and mentoring
- Task delegation
Languages
Spanish
Elementary
Timeline
Department Manager
H-E-B
02.2022 - Current
Department Lead, Curbside
H-E-B
04.2019 - 02.2022
Customer Service Representative
H-E-B
11.2013 - 04.2018
Bachelor of Science - Communication Studies
Tarleton State University