Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Dick's Sporting Goods
Shaelyn Tyson
Columbus, GA
09.2021 - 06.2024
Implemented loss prevention measures to protect against theft and fraud.
Performed daily cash management duties including deposits.
Resolved customer complaints in a timely manner.
Developed strategies to increase customer loyalty and retention.
Maintained a safe and secure environment within the store.
Assisted customers in locating products throughout the store.
Monitored store performance and identified areas for improvement.
Tracked sales data to ensure accurate inventory levels.
Ensured compliance with all company policies and procedures.
Identified opportunities to reduce costs through process improvements.
Responded promptly to customer inquiries regarding product availability.
Created promotional displays that increased visibility of merchandise.
Coordinated with other departments to ensure smooth operations.
Analyzed weekly sales reports to identify trends or issues.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Supported the Store Manager in daily operations activities as needed.
Developed extensive product knowledge, growing revenue and building consumer base.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Collaborated with management to determine key tasks and delegate to staff members.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Partnered with store leadership team to learn and understand management processes and reports.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Assisted in general housekeeping to maintain store image.
Identified appropriate solutions to minimize issues and quickly solve problems.
Assistant Manager
219 Food & Spirits
Forts, GA
10.2019 - 03.2021
Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
Took orders from customers accurately and delivered to kitchen staff promptly.
Ensured that all restaurant safety guidelines were followed at all times.
Monitored food inventory levels, ordering additional supplies when necessary.
Resolved customer complaints in a timely manner while maintaining a professional attitude.
Kept up-to-date records of employee attendance, scheduling changes, vacations.
Coordinated with chefs on menu planning, recipe development, production schedules.
Developed systems for tracking labor costs, food costs, and other expenses related to the BOH.
Ensured all dishes were prepared according to established standards.
Maintained a clean work environment by enforcing sanitation policies including proper storage of food items.
Worked closely with purchasing manager to ensure cost-effective purchasing decisions were made.
Analyzed customer feedback data to identify areas of improvement in service quality.
Analyzed sales data from previous weeks and months to identify trends and adjust menu items accordingly.
Maximized profit and revenue through upselling and cross-selling techniques.
Interviewed, hired and trained new employees.
Handled guest complaints quickly to maintain positive dining experience for patrons.
Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
Assigned work tasks and activities, prepared schedules and managed staffing.