Autumn Allan

• Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
• Collaborated with team members to create a comprehensive social media strategy.
• Proofread documents before submitting them for review.
• Managed customer inquiries through phone calls, emails, or other forms of communication.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Developed seasonal menus with a focus on fresh and healthy ingredients.
• Monitored customer feedback to make menu adjustments accordingly.
• Collaborated with chefs and other staff members to create innovative dishes.
• Assisted in developing marketing strategies for new menu items.
• Provided input into the design of restaurant signage, promotional materials, and other visuals related to the menu.
• Planned monthly specials or promotions around holidays or special occasions.
• Developed content for social media campaigns targeting various audiences.
• Provided support for digital ad campaigns including creating ads, managing budgets, and tracking results.
• Generated ideas for creative content initiatives.
• Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.

• Greeted customers and provided menus.
• Assisted in seating guests at tables or booths.
• Took orders for food and drinks and delivered them to guests.
• Checked back with customers throughout meal service to ensure satisfaction.
• Answered questions about menu items, ingredients, and pricing.
• Bussed tables as needed during peak hours.
• Prepared checks accurately and processed payments promptly.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Enforced safety guidelines for employees and patrons of the restaurant.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Organized take-out orders efficiently according to customer requests.
• Participated in team meetings to discuss new menu items or changes in policy.

For about two weeks I participated in the Baldwin Wallace University Study Abroad Program and went to Zambia Africa. This is where we created a Documentary in Collaboration with Barefeet Theatre. Barefeet Theatre is a non-profit located in Lusaka that helps the community. They do this by volunteering and producing Theatre for children and families hoping to bring light to their day. Here I gained Knowledge on Cultural Differences and Video Production Process with limited supplies.

• Greeted guests in a friendly and professional manner.
• Assisted with the preparation of food and beverage items for customers.
• Enforced safety regulations among staff members.
• Resolved customer disputes in a timely fashion.
• Attended team meetings regularly to discuss operational issues.
• Provided excellent customer service to patrons and athletes at all times.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Communicated with kitchen staff to stay updated on item availability and customer wait times
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
• Maintained accuracy while handling payments, giving change and printing receipts for customers.

• Assisted in seating guests and ensuring they were comfortable.
• Understood and followed oral and written directions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided excellent customer service to patrons and athletes at all times.