Autumn Allen
Newbern,TN
Summary
Analytical professional with a focus on data-driven decision-making and effective communication. Experienced in problem-solving and thriving in challenging settings, aiming to enhance customer experiences. Committed to ongoing skill development and contributing to team success.
Overview
22
22
years of professional experience
Work History
General Laborer
Firestone Industrial Products Company
03.2023 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Customer Service Associate/Representative
First Community Bank
01.2020 - Current
- Deliver accurate, quick, and efficient customer service by performing standard debit, credit, and product transactions while maintaining a balance between transaction time and customer needs. Answer routine inquiries by customers and refer high level inquiries to appropriate staff by having product knowledge. Professional interaction with customers while expanding new and existing customer relationships. Includes responsibility of opening deposit, savings and investment accounts as well as safety deposit boxes. Assists customers in financial planning and any matters concerning day to day banking relationships. Knowledgeable of all current regulations regarding Reg CC, EFT, CIP, as well as FDIC coverage. Required to meet incentive goals as set by management
Customer Service Supervisor
First Citizens National Bank
08.2004 - 12.2019
- Supervise a staff of customer service representatives that respond to requests from customers by phone or e-mail Or in person and manages the daily work load to ensure required service volume and quality levels are attained. Trains and coaches staff in standard policies, procedures, and best practices. Responsible for work time and schedules.
- Customer Service Associate/Representative Deliver accurate, quick, and efficient customer service by performing standard debit, credit, and product transactions while maintaining a balance between transaction time and customer needs. Answer routine inquiries by customers and refer high level inquiries to appropriate staff by having product knowledge. Professional interaction with customers while expanding new and existing customer relationships. Includes responsibility of opening deposit, savings and investment accounts as well as safety deposit boxes. Assists customers in financial planning and any matters concerning day to day banking relationships. Knowledgeable of all current regulations regarding Reg CC, EFT, CIP, as well as FDIC coverage. Required to meet incentive goals as set by management
- Information Technology Operator Operate a ten-key proof machine to process daily transactions. Balance transactions processed and research for errors. Assist in capture of balanced work and prepare outgoing cash letter.
Front Counter Clerk
Tiger Express
08.2003 - 01.2007
- Operate cash drawer, receive money and make change; count drawer and reconcile with shift balance. Run shift reports daily. Stock, rotate, organize, and move merchandise daily. Monitor and maintain cleanliness of store
- References upon request
Education
Gateway Christian Academy
Memphis, TNSkills
- Microsoft Office proficiency
- Customer service excellence
- Problem-solving skills
- Team collaboration
Timeline
General Laborer
Firestone Industrial Products Company
03.2023 - Current
Customer Service Associate/Representative
First Community Bank
01.2020 - Current
Customer Service Supervisor
First Citizens National Bank
08.2004 - 12.2019
Front Counter Clerk
Tiger Express
08.2003 - 01.2007
Gateway Christian Academy
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