Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Allor

Worthington,IN

Summary

Performance-driven Executive, acknowledged for expertise in cementing client relationships, stimulating new business, and strategically securing accounts in highly competitive sectors. Management evaluations consistently cite balance judgment, integrity, leadership, and an inherent customer focus as key indicators underscoring career and success.

Overview

9
9
years of professional experience

Work History

Treatment Center Director

MedMark Services
01.2023 - Current
  • Kept facility in compliance with all applicable standards and laws.
  • Recruited and developed solid team of professionals to care for up to 300 patients each day.
  • Promoted positive company image and established reputation as provider of substance use disorder programs in greater community.
  • Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
  • Managed yearly budget for labor and supplies
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented emergency response plans for disasters, security issues and injuries.

Operations Manager

Cinco Rio
08.2022 - 01.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Reviewed shift reports to understand current numbers and trends.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Office Manager Acute Inpatient Providers

IU Health Bloomington Hospital
03.2019 - 08.2022
  • Established and developed strong nursing team by delivering ongoing coaching and motivation and fostering career advancement.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Implemented onboarding for new physicians and nurses, which enabled each to effectively learn tasks and job duties.
  • Provided proper scheduling of 40 physicians , ensuring timely and effective allocation of resources and calendars.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Trained new employees on medical billing programs and data entry software. To increase revenue.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.

Office Coordinator

Groups Recover Together
02.2017 - 01.2019
  • Develops and executes marketing strategies. To increase patient census.
  • Over see any and all operations for a Opioid use disorder clinic.
  • Manage all clients financial accounts.
  • Provides Excellent customer service and support.
  • Develops positive community partnerships.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Organized workload and prioritized tasks to produce work efficiently in deadline-driven environment.
  • Worked collaboratively with teammates to ensure smooth office functioning.
  • Followed through on various and diverse assignments in a timely manner to meet deadlines and provide customer care.
  • Managed large call volume, scheduled meetings, coordinated logistics and controlled confidential information.

Operations Manager

Adaptive Home Health
02.2015 - 10.2016
  • Developed and executed marketing strategies.
  • Coordinated recruitment of all external staff members.
  • Created and maintained all confidential employee and client records.
  • Facilitated Client Satisfaction Programs.
  • Responsible for managing, training and scheduling of 32 direct support professionals.
  • Managed Client accounts through various federal based funding sources.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Deployed targeted quality control procedures to enhance customer satisfaction.
  • Optimized advertising strategies and increased outreach by strengthen branding and marketing plans.
  • Optimized advertising strategies and increased outreach by strengthen branding and marketing plans.
    rations.

Network Director

Life Designs
01.2014 - 03.2015
  • Coordinated with the Regional Director to maintain, develop and implement individual service and behavioral support plans for clients and consumers.
  • Facilitated various trainings for staff to ensure quality of care for clients and consumers.
  • Created and maintained budgets for group homes in accordance with compliance regulations for assigned programs.
  • Monitored daily activities of clients and consumers in group homes in network.
  • Responsible for management, training and scheduling of 20 direct support professionals.
  • Coached and monitored direct support professionals, assigned corrective action when necessary.
  • Maintained federal compliance for each facility.
  • Supported Chief Operating Officer with daily operational functions.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Responded to customer requests via telephone and email.

Education

Vincennes University
Vincennes, IN

GED - undefined

Cornerstone Charter Academy High School
Townsend, GA
2000

Skills

Public Speaking

  • Excellent Interpersonal Skills
  • Highly Analytical Thinker, Self-Motivated
  • Purchasing, Order Tracking
  • Multi-Tasker
  • Team Motivation, Peer Development
  • Self Motivated
  • Client correspondence
  • Client Relationship Management
  • Performance Management
  • Strategic planning
  • Records management
  • Teamwork and collaboration
  • Administrative support
  • Relationship building and retention
  • Strategic marketing

Timeline

Treatment Center Director

MedMark Services
01.2023 - Current

Operations Manager

Cinco Rio
08.2022 - 01.2023

Office Manager Acute Inpatient Providers

IU Health Bloomington Hospital
03.2019 - 08.2022

Office Coordinator

Groups Recover Together
02.2017 - 01.2019

Operations Manager

Adaptive Home Health
02.2015 - 10.2016

Network Director

Life Designs
01.2014 - 03.2015

Vincennes University

GED - undefined

Cornerstone Charter Academy High School

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Autumn Allor