Autumn Alverson
Anaheim,CA
Summary
Security Guard who prioritizes client's needs and is diligent, acting with integrity, vigilance, and helpfulness. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using personal judgement and reasoning.
Prior Cahier, Barista, Busser, and Hostess training and experience. Proficient in handling money, restocking merchandise, processing transactions, and assisting customers. History of keeping work areas clean, neat and professionally organized. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service and naturally inclined to creating the best customer experience.
Overview
1
1
year of professional experience
Work History
Security Guard Officer
Securitas Security Services USA
12.2022 - Current
- Writes detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences, while recording observations and occurrences and interviewed witnesses to complete and submit incident report.
- Simultaneously oversees daily monitoring and patrolled buildings, grounds, and work sites and completes full building and grounds patrols to spot and investigate concerns. Keeps an account of observations in a daily activity report.
- Remains calm, assertive, and mindful to think critically and problem solve during stressful situations, while responding quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to deescalate crises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Barista/Cashier/Lead Hostess
Brewberry Cafe
05.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs, while building relationships with customers to successfully encourage repeat business.
- Operated cash register POS system for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting.
Education
Associate of Arts - History
Fullerton College
Fullerton, CA06.2025
Skills
- Barista Training
- Time Management Skills
- Verbal and Written Communication
- Guest Inquiries
- Refunds and Exchanges
- Cash Register Systems
- Coaching and Mentoring
- Till Counting
- Money Handling
- Product Knowledge
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Excellent Memory
- New Hire Training
- POS System Operations
- Coffee Machinery
- Food Preparation and Safety
- Adaptive and Creative
Timeline
Security Guard Officer
Securitas Security Services USA
12.2022 - Current
Barista/Cashier/Lead Hostess
Brewberry Cafe
05.2022 - 11.2022
Associate of Arts - History
Fullerton College