Hi, I’m
Autumn Anderson
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
years of professional experience
Work History
Hispanic Technology and Community Center
Office Assistant
01.2022 - 12.2024
Job overview
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
CaptionCall
Captioning Agent
01.2019 - 12.2021
Job overview
- Managed complex technical setups involving multiple audio sources and captioning software, ensuring seamless delivery of captions to clients.
- Contributed to company-wide improvements by actively participating in training sessions and sharing best practices with colleagues.
- Cultivated strong relationships with clients through professional interactions that facilitated trust and loyalty towards the company''s services.
- Played a key role in maintaining the company''s reputation for excellence by consistently delivering high-quality services that exceeded client expectations.
Education
William Woods UniversityFulton, MO
Bachelor of Science from American Sign Language
08-2017
University Overview
- 4.0 GPA
- Phi Theta Kappa Honor's Society Member
- Professional Development: Interpreting in Advanced Settings I & II
Skills
- Call center experience
- Customer service
- Adaptable
- Independent
- Critical thinking
- Problem resolution
- Knowledge of services
Accomplishments
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved disorganized filing system issue which led to higher consumer satisfaction and progress.
Languages
American Sign Language
Limited Working
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home option401k matchHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid time offPaid sick leaveCompany CultureInterests
Bible
Praying
Cooking/Food
Nature at night
Family
Timeline
Office Assistant
Hispanic Technology and Community Center
01.2022 - 12.2024
Captioning Agent
CaptionCall
01.2019 - 12.2021
William Woods University
Bachelor of Science from American Sign Language
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