Autumn Anglin

Hobby Lobby

Oxford, AL

09.2020 - Current

Records and inventory management: managed department inventory and monitored supply levels to maintain accurate records and meet customer demands.
Communication: communicated clearly with staff, customers, and management to relay policies, resolve conflicts, and maintain strong client relationships.
Employee training and leadership: trained and coached new employees on store policies, customer service standards, and department procedures, leading to improved efficiency and performance.
Multitasking under pressure: handled multiple responsibilities in a fast-paced environment by balancing customer service, staff support, and operational needs during peak business hours.
Attention to detail: reviewed inventory, sales records, and merchandise displays with strong attention to detail, ensuring accuracy and quality.
Scheduling and task prioritization: developed and adjusted staff schedules, delegated tasks, and prioritized department projects to optimize workflow.
Computer/technical skills: entered customer and transaction data with accuracy and attention to detail, minimizing errors in daily processing. Adapted quickly to store technology, mastering register software, and assisting in troubleshooting minor system issues.
Professional phone etiquette: answered and directed phone calls with professionalism, assisting customers, and routing inquiries to appropriate departments.

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