Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Baker

Memphis

Summary

Front End Cashier/ Sales Associate with 4 years of experience in customer service and sales. Demonstrates strong skills in time management, problem-solving, and team collaboration, consistently enhancing customer satisfaction and operational efficiency. Adept at inventory management and sales techniques, with a proven track record of effective customer interaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Genesco
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Server

Bahama Breeze
06.2024 - 08.2024
  • Efficiently managed multiple tables, ensuring timely and accurate order delivery.
  • Collaborated with kitchen staff to address and resolve order discrepancies promptly.
  • Upsold menu items, contributing to increased sales and revenue.
  • Maintained a clean and organized dining area, ensuring a pleasant dining experience.

Sales Associate

Nike
01.2023 - 06.2024
  • Processed transactions efficiently, reducing checkout times and enhancing the shopping experience.
  • Resolved customer complaints effectively, maintaining high levels of customer retention and loyalty.
  • Spearhead innovative projects, driving team success through collaborative problem-solving.
  • Consistently deliver high-quality results, exceeding expectations and fostering growth.
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.

Front End Cashier

Kroger
08.2020 - 03.2024
  • Processed customer transactions efficiently, reducing wait times and enhancing satisfaction.
  • Resolved customer inquiries and issues, improving overall service quality and retention.
  • Balanced cash drawers accurately, ensuring financial integrity and minimizing discrepancies.
  • Collaborated with team members to maintain a clean and organized front end, boosting store appeal.
  • Implemented upselling techniques, increasing average transaction value and store revenue.
  • Assisted customers with product selection.
  • Managed inventory and restocked shelves, ensuring product availability and reducing stockouts.
  • Collaborated with team members to achieve monthly sales targets, enhancing team performance and morale.

Education

Bachelor's Degree - Business Administration

Tennessee State University
Nashville
08.2022

Skills

  • Time Management
  • Inventory Management
  • Team Collaboration
  • Problem Solving
  • Sales Techniques
  • Customer service

Timeline

Customer Service Representative

Genesco
08.2024 - Current

Server

Bahama Breeze
06.2024 - 08.2024

Sales Associate

Nike
01.2023 - 06.2024

Front End Cashier

Kroger
08.2020 - 03.2024

Bachelor's Degree - Business Administration

Tennessee State University

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Autumn Baker