Autumn Barb

• Support existing clients, onboard new accounts, and manage/maintain accounts by responding to their phone calls, emails, conducting training, as well as weekly and monthly calls
• Create reports with client data, training PowerPoints and supporting documents.
• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Established strong relationships with key customers, resulting in increased customer loyalty.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Coordinated with internal teams to provide prompt support and address client needs efficiently.

• Create daily, weekly, and monthly newsletter emails as well as create data reports, and help with onboarding processes when needed.
• Create calendar and newsletters each month
• Create graphics and small logos when needed
• Assist the development team with project management and organization by organizing tickets, keeping up with the task schedule, making call agendas and notes, and leading weekly progress report calls.

• Assist with customer service duties such as answering emails, live chat, phone calls, returns/exchanges, and social media comments and messages.

• Assist with tasks for both the Head of Operations and Community Manager
• Some tasks for the Community Management side include: moderating the Facebook groups, moderating Facebook lives (picking winners for prizes and posting links), scheduling events, editing the website dashboard, creating the weekly student roundup email, and reporting on Facebook numbers monthly
• Tasks for the Operations side vary but may include getting blogs made and then editing them and posting them on the website, posting videos to the website, test checkouts to make sure things are working smoothly, and much more
• As the Operations Assistant, I assisted with whatever task was needed that day so it varied greatly from day to day.

• In charge of daily customer service tasks such as emails, phone calls, live chat support, payment tasks, as well as some social media tasks
• Handled failed and disputed payments and did reports of all the monthly data
• Collected feedback in order to make changes to best assist our students
• Was in charge of 2-3 employees and made sure they were doing the best job possible to provide an outstanding experience for our students.

• Assisted with customer service duties such as answering emails, live chat, making phone calls, payment tasks, answering general questions, etc
• Also assisted on photography webinars as needed and answered photography related questions.

• Assisted students that needed help with organization, time management, and timely work completion
• Taught them essential skills needed for college, helped them with assignments, and acted as a mentor for them.

Minor: Music

• Extracurricular Activities: Symphonic Band, Pep Band, Choir, Spiritual Life Board