Autumn Barron
Boling,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lazy Dog Restaurant & Bar
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivery Driver
Amazon
01.2021 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Customer Service Representative
Whiskey Cake Kitchen & Bar
11.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
B.F. Terry High School
Rosenberg, TX05.2018
Skills
- POS Systems and Ordering Platforms
- Office Equipment Proficiency
- POS Systems Expertise
- Microsoft Word
- Membership Inquiries and Renewals
- Money Handling Abilities
- Multi-Line Phone Talent
- Product Promotion
- Sales Expertise
- Customer Consulting
- Problem-Solving Ability
- Call Triaging
Timeline
Customer Service Representative
Lazy Dog Restaurant & Bar
05.2022 - Current
Delivery Driver
Amazon
01.2021 - 05.2022
Customer Service Representative
Whiskey Cake Kitchen & Bar
11.2019 - 04.2021
High School Diploma -
B.F. Terry High School