Autumn Berendes
Bellevue,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Lead Phlebotomist
Unity Point Clinic
02.2024 - Current
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Streamlined workflow by implementing innovative processes and procedures.
- Ensured compliance with industry regulations and safety protocols to maintain a safe work environment.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Conducted venipuncture and other CT procedures.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
- Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.
- Facilitated training programs for new hires, improving overall team skillset and knowledge base.
- Performed laboratory tests to assist physicians in diagnosis.
Dedicated Svc Rep II
Medline
03.2015 - 02.2024
- Generate and review reports related to orders, active stock, and monthly usage.
- Advise customers and/or sales reps on product shortages, expected delivery dates, price changes, etc
- Track orders and resolve shipment and delivery issues. Investigate reports and follow-up on shipment discrepancies (shortages/overages, mis-picks, damaged goods) and report accordingly to Medline's Operation Service Issue team
- Report quality issues and defects submitted by members or plan representatives to Medline Quality Assurance. Follow-up as needed to resolve (replacement order, credit request, etc.)
- Manage back order and open order reporting. Monitor stock ETA, work with warehouses, buyers and Product Managers for stock updates, stock issues and conversion items
CSR II (DELTA)
Sedgwick CMS
07.2012 - 03.2015
- Provide excellent customer service to external customers and internal support to an assigned team
- Act as a liaison between customers and team members when necessary
- Provide detailed notes on phone calls, and track and code documentation according to standard processes
- Educate and inform customers about processes, timelines, and status of inquiries via multiple communication channels
- Resolve issues with one-call/one-person responses
- Direct calls to appropriate escalation path as needed
- Track trends
- Investigate customer feedback
- Assist with developing corrective/preventative actions
- Perform administrative tasks
- Trained new personnel regarding company operations, policies and services.
Phlebotomist
United Clinical Laboratories
07.2005 - 09.2012
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assisted in training and onboarding new phlebotomists.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Conducted venipuncture and other CT procedures.
Education
No Degree - Medical Laboratory Technology/Nursing
Northeast Iowa Community College
Peosta, IAHigh School Diploma -
Dubuque Senior High School
Dubuque, IA05.2005
Skills
- Customer Relations
- Client Service
- Problem-Solving Strengths
- Data entry
- Recording data
- Communication
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Staff management
- Paperwork processing
Timeline
Lead Phlebotomist
Unity Point Clinic
02.2024 - Current
Dedicated Svc Rep II
Medline
03.2015 - 02.2024
CSR II (DELTA)
Sedgwick CMS
07.2012 - 03.2015
Phlebotomist
United Clinical Laboratories
07.2005 - 09.2012
No Degree - Medical Laboratory Technology/Nursing
Northeast Iowa Community College
High School Diploma -
Dubuque Senior High School
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