Autumn Blackwood
Waxhaw,North Carolina
Summary
An experienced Customer Service Representative with in-depth knowledge of Console Operations. Coupled with a background as a 911 Telecommunicator, is attuned to working in high-stress environments and coordinating efficiently with colleagues to accomplish a multitude of tasks.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Console Operator
Meridian Technologies (Duke Energy)
Charlotte, NC
01.2024 - Current
- Investigated alarms across multiple Duke Energy sites to ensure safety and compliance
- Verifying identities of employees/contract workers for entry into Duke Energy properties
- Collaborated with colleagues and leadership to resolve site issues effectively
- Documented and entered gate and door malfunctions for work order services to facilitate timely repairs
- Coordinated cross-departmental communication to streamline operational activities and reporting.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problem-solving.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
911 Telecommunication
Charlotte Mecklenburg Police Department
Charlotte, NC
07.2023 - 06.2024
- Typed information regarding emergency calls accurately and efficiently to facilitate timely dispatch
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed emergency call intake, ensuring accurate information gathering for dispatch.
- Coordinated multi-agency responses during high-stress situations to enhance public safety.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decision-making.
Senior Guest Advisor
GameStop
Charlotte, NC
01.2022 - 01.2023
- Ensured store cleanliness and organization to enhance guest experience
- Identified and resolved difficult problems to improve guest satisfaction
- Achieved company-required quotas to support store performance
- Maintained store cleanliness and organization
- Developed promotional strategies to effectively showcase new gaming products and services.
- Resolved guest complaints efficiently, fostering a positive shopping experience through active listening and problem-solving.
Hostess
Steak 48
Charlotte, NC
01.2022 - 09.2022
- Managed reservation system, optimizing seating arrangements for efficiency.
- Maintained cleanliness and organization of the host area to enhance guest comfort.
- Addressed guest inquiries promptly, resolving issues to maintain satisfaction levels.
- Greeted guests warmly, ensuring a positive first impression of the dining experience.
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to take orders, give information and document reservations.
Hostess/Cashier
The Waterman Fish Bar
Charlotte, NC
01.2020 - 01.2021
- Fostered positive guest experiences through professional and friendly interactions
- Facilitated movement of supplies and equipment to maintain workflow efficiency
- Managed cash handling and completed deposits accurately at end of business day
- Coordinated table settings while engaging with guests to ensure smooth service
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Managed guest seating arrangements to optimize table turnover and enhance dining experience.
- Coordinated with kitchen and serving staff to ensure timely service delivery during peak hours.
Barista/Cashier
Starbucks (Carowinds)
Charlotte, NC
01.2017 - 01.2019
- Cultivated positive guest interactions to enhance customer satisfaction
- Resolved tense situations to ensure a calm and welcoming environment
- Supported daily operations by lifting and carrying supplies and equipment.
- Collaborated with management to create promotional displays that increased product visibility and sales.
- Developed strong rapport with regular customers, fostering loyalty and enhancing overall store atmosphere.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Prepared and served high-quality beverages, ensuring customer satisfaction through attention to detail.
- Managed inventory levels, restocking supplies to maintain operational efficiency during peak hours.
Education
High School Diploma -
CUTHBERTSON HIGH SCHOOL
Waxhaw, NC01-2017
Skills
- Security monitoring
- Incident response
- Video surveillance
- Technical assistance
- System monitoring
- Data processing
- Report writing
- Customer Service
- Money Handling
- Conflict Resolution
- Communication
- Public Speaking
- Reliability
LANGUAGES
English - Native
French - Beginner
Timeline
Console Operator
Meridian Technologies (Duke Energy)
01.2024 - Current
911 Telecommunication
Charlotte Mecklenburg Police Department
07.2023 - 06.2024
Hostess
Steak 48
01.2022 - 09.2022
Senior Guest Advisor
GameStop
01.2022 - 01.2023
Hostess/Cashier
The Waterman Fish Bar
01.2020 - 01.2021
Barista/Cashier
Starbucks (Carowinds)
01.2017 - 01.2019
High School Diploma -
CUTHBERTSON HIGH SCHOOL
STRENGTHS
- Athletic
- Organization
- Empathetic
- Compassionate
- Driven