Autumn Bomgaars
Summary
Highly efficient Customer Service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Release Clerk/Yard Manager
S&R Towing
05.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Hostess
Annie's Cafe
08.2021 - 10.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Turners Outdoorsman
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Service Selling
Nordstrom Rack
07.2019 - 08.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
Bachelor of Science - Homeland Security & Emergency Management
Grand Canyon University
Phoenix, AZ01.2025
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2019
Skills
- Database Entry
- Cash Management
- Administrative Support
- Correspondence Writing
- Customer Satisfaction
- Relationship Building
- Telephone Etiquette
- Sales Expertise
- Document Management
- Time Management
- Typing Speed
- Attention to Detail
- Confidentiality
Additional Information
As a Criminal Justice Major I have worked with an Fugitive Recovery Agent to help solve a few cases.
Languages
American Sign Language
Native or Bilingual
Timeline
Release Clerk/Yard Manager
S&R Towing
05.2023 - Current
Hostess
Annie's Cafe
08.2021 - 10.2021
Cashier
Turners Outdoorsman
01.2021 - 05.2021
Service Selling
Nordstrom Rack
07.2019 - 08.2020
Bachelor of Science - Homeland Security & Emergency Management
Grand Canyon University
High School Diploma -
Murrieta Valley High School