Autumn Boyer
Stow,US
Summary
Passionate candidate possessing exceptional interpersonal and communication skills. Experienced in providing both physical and emotional support to patients. Dedicated to providing patient-centered care and ensuring their safety and well-being.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Crystal Clinic Orthopaedic Center - Montrose
Akron, OH
11.2021 - Current
- Collected copayments and kept track of my finances on a daily basis
- Obtained the patient's insurance information and determined whether or not the patient was eligible for benefits for the services rendered
- Used my knowledge of electronic medical record systems and medical terminology to perform various data entry tasks
- Reconciled deposits and credit card payments every day
- Aided patients in completing check-in and payment forms
- Used [cerner and centricity ] to make appointments
- Identified insurance payment sources and listed payers in the proper order to establish a payment chain
- Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record
- Received the patient's deductibles, co-pay amounts, and [Type], as well as options for meeting the patient's remaining financial obligations
- Made the necessary adjustments based on the evaluation of staffing needs and floor assignments
- Prepared patient charts and scanned in billing information.
Administrative Assistant
Colorcoat Inc
Cuyahoga Falls, OH
06.2021 - 11.2021
- Effectively controlled the release of proprietary and confidential information for general client lists
- Coordinated bookkeeping activities such as invoicing and accounts payable in QuickBooks and Lawson
- Visitors were escorted to specific offices or meeting rooms by me
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation
- Double-checked the accuracy and integrity of the files and fixed any errors
- Performed a variety of office support functions as needed
- Was in charge of supplies, vendors, organization, and upkeep in the office
- Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy
- Quickly addressed emergency situations that arose as a result of illegal excavations and provided effective remediation
- Processed and verified an average of [Number] monthly invoices for a small business
- All new hire, security, and temporary paperwork was organized by me
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Incoming mail, faxes, and deliveries were screened and sorted before being routed to the appropriate personnel
- Quickly identified problems and alertedPlant managers to any potential project delays
- Reduced the customer service burden on office staff by directing callers, receiving packages, and scheduling appointments
- Used Word and Excel to create documents
- Aided the front desk in any way I could
- Created agendas, records, and reports organizational systems
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
Call Center Representative
Leaf filter gutter protection
Hudson, Ohio
05.2020 - 06.2021
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information
- Provided support to over 20 customers every hour
- Provided accurate responses to questions and inquiries by maintaining advanced product knowledge.
Assistant Manager
Subway
Ravenna, Ohio
02.2016 - 02.2020
- Worked with the team to improve efficiency on various projects
- Communicated with managers from other departments to maintain transparency
- Provided excellent customer service in a timely manner
- Offered current employees the chance to take advantage of additional training opportunities
- Oversaw a team of [7] employees and provided performance feedback
- Received recognition from senior management for my contributions to the store's success through effective management of sales, employees, and operations
- Supervising, money handling, store opening/closing, and banking procedures during my shift
- Assist the General Manager in the planning and execution of all work-related duties at the operational level
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Unit Secretary
Akron Children's Hospital
Akron
09.2022 - Current
- Answered patient call signals or bells to determine patient needs.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Organized patient records and medical charts in an efficient manner to ensure accuracy of data.
- Assisted in managing patient flow for unit by performing bed coordination and discharge duties.
- Prepared discharge documents and completed other paperwork.
- Provided assistance to physicians, nurses and other healthcare personnel with their daily needs.
- Assisted in maintaining neatness and cleanliness of the unit at all times.
- Operated office equipment such as copiers, fax machines, scanners efficiently to complete day-to-day tasks quickly.
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members.
- Operated telephone switchboard to answer, screen, and forward calls.
- Developed strong working relationships with colleagues through effective communication skills.
- Processed and managed patient records in folders for easy viewing and access by doctors and nurses.
- Greeted visitors or callers to handle inquiries and direct to appropriate personnel.
- Assisted in the preparation of patient discharge instructions by gathering necessary documents for review by physician.
- Performed various administrative tasks such as scheduling appointments, filing paperwork and answering phones.
- Notified support services of unit issues related to housekeeping or facilities maintenance.
- Served as a liaison between hospital administration and clinical staff ensuring smooth operations on the unit floor.
- Collaborated closely with other departments within the facility to coordinate services for patients.
- Resolved issues between departments related to patient care in a timely fashion.
- Utilized Microsoft Office Suite proficiently to generate reports and spreadsheets for management review.
Education
Some College (No Degree) -
Kent State University
Kent, OH05.2026
Skills
- Patient Reception
- Patient Admission
- Medical Records Verification
- Customer Service
- Patient Appointment Coordination
- Patient Records Maintenance
- Operational Requirements
- Healthcare Resource Coordination
Timeline
Unit Secretary
Akron Children's Hospital
09.2022 - Current
Patient Access Representative
Crystal Clinic Orthopaedic Center - Montrose
11.2021 - Current
Administrative Assistant
Colorcoat Inc
06.2021 - 11.2021
Call Center Representative
Leaf filter gutter protection
05.2020 - 06.2021
Assistant Manager
Subway
02.2016 - 02.2020
Some College (No Degree) -
Kent State University
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