Autumn Boyer
Toledo,Ohio
Summary
- Medical Record Management
- Bill Payment and Processing
- Medical File Preparation
- Physician Communication
- Helping and Training Others
- Office Management
- Scheduling
- Switchboard Operations
- Patient File Management
- Customer Relations
- Email Correspondence Management
Highly motivated Managing Coordinator offering career in handling administrative tasks successfully while maintaining calendars for 15-person workforce. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Dedicated and meticulous Manager with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Customer Relations/scheduling Manager
MVM moving and storage
Toledo, OH
01.2022 - Current
- Enter and respond to all Angi, Yelp, and Google leads
- Answering phones, emails, and text messages
- Give accurate pricing of services we provide with knowledge and respect
- Schedule/reschedule all moves that come within my portal
- Provide remarkable customer service for situations that arise
- Attend table/booth events for the company, offering informational guidance to potential customers and other businesses, handout business cards and working to accrue new business
- Developed and maintained scheduling systems to ensure efficient workflow.
- Set and confirm customer appointments.
- Work daily with operations and within management to improve workflows and eliminate unnecessary tasks.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Collaborated with other departments to coordinate special events or projects.
Field Assistant Sales Representative
Stryker Sustainability Solutions
Tempe, AZ
01.2016 - 01.2022
- Travel to variety of hospitals and surgery centers
- Perform in services to all staff on the implantation of new services and recycling medical devices along with upcoming new devices being offered
- Encourage new product sales and recycling of current devices
- Collect used medical equipment in operating rooms and on patient floors
- Have one on one interaction and communication with hospital staff and all floor staff
- Weekly excel sheets on products collected
- Order supply per hospital needs
- Daily communication within the company staff
- Track mileage, email, and text daily with co-workers and phone conferences
Client Services Coordinator/Manager
Medical Evaluators
Perrysburg, Ohio
01.2013 - 01.2016
- Pull all medical related information from the BWC website for individual claimants’ allowances and additional allowances
- Sort all medical in date order, disposing of duplicates and other unneeded information
- Enter all claimant information into IMECentric as partnered companies call to add new claimants and schedule new exams
- File charts, prep charts for upcoming appointments
- Answer phones and emails promptly as they come in
- Check in patients taking them to individual exam rooms for the physician
- Strong customer relation skills, gather all medscription reports as they have been dictated and transcribed by the doctor and transcriptionists
- Stepping into read and QA doctor reports as needed
- Call patients to remind them of their upcoming appointments
- Hands on with doctors to make sure they have all necessary needed medical to perform Independent Medical Evaluations and file reviews
- Maintain strong interpersonal skills with attorneys’ and all clients.
IT Surgery Assistant
Promedica St. Lukes Hopsital IT
Maumee, Ohio
01.2012 - 01.2013
- Helped in the implementation of the new surgical computer program (McKesson) for the surgery department, offering assistance to all surgical staff with questions, comments, and/or concerns they had
- Entering all data entry from the old system (Affinity) into the new system, assigning new numbers for their ordering supplies, working closely with the sterile processing department to ensure that all departments are in understanding of the new changes and answering any questions, comments, and/or concerns they may have had.
Education
Associate Degree in Medical Billing and Coding -
Stautzenberger College
01.2008
Diploma in Clerical Specialist -
Penta High School
01.1998
High School Diploma -
Swanton High School
01.1998
Skills
- Customer Relations Understanding
- Documentation Skills
- HR Understanding
- Team Supervision
- Time Management Abilities
- Personnel Management
- Performance Reviews
Technical And Computer Skills
- Affinity
- McKesson
- IMECentric
- SharePoint
- MS Word
- MS PowerPoint
- MS Access
- MS Outlook
- MS Teams
- BWC Website
- ISO
- RiskMaster
- Motive Logistics
References
References available upon request.
Timeline
Customer Relations/scheduling Manager
MVM moving and storage
01.2022 - Current
Field Assistant Sales Representative
Stryker Sustainability Solutions
01.2016 - 01.2022
Client Services Coordinator/Manager
Medical Evaluators
01.2013 - 01.2016
IT Surgery Assistant
Promedica St. Lukes Hopsital IT
01.2012 - 01.2013
Associate Degree in Medical Billing and Coding -
Stautzenberger College
Diploma in Clerical Specialist -
Penta High School
High School Diploma -
Swanton High School
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