Autumn Browder
Bourbonnais,IL
Summary
I started working as soon as I could, picked up a work permit from my school and applied to the McDonald's on Rte 50 to get my professional career started. It's been a journey, I've worked under dozens of managers, supervisors, and other corporate higher ups and learned so much from all of them. I've met countless people whether it be coworkers or just customers, and these experiences shaped the person I am today. I've always been passionate and determined, ready to put in any work I need to and to go above and beyond to prove my capabilities. Because of personal issues I've lived on my own since I was 15, I pay 800 a month for an apartment I share with a roommate, where I have three cats and a lizard I take care of. McDonalds made it possible for me to escape a bad situation and also transformed me into a more than capable leader and employee, I owe them so much but after almost four years I'm looking to branch out and gain experience in other branches of the service industry. I know I will bring a lot to your team!
Overview
3
3
years of professional experience
1
1
Certification
Work History
McDonald's Support Manager
Carnagio Enterprises
12.2020 - Current
- Coached employees through day-to-day work expectations and routine.
- Analyzed customer service data to identify trends, solutions and improve customer experience.
- Collaborated with team members to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Ensured all food items were kept at correct holding temperatures and frequently monitored food production in kitchen.
- Managed shifts full scale, positioning crew members based on were they would best be suited to fulfill customer service expectations(Aces in places!)
- Frequently communicate with supervisor and general manager, send daily reports with projected numbers vs achieved numbers for any given day.
- ServSafe certified and well educated on foodborne illnesses
Skills
- Team Development
- 5S Principles
- Communicate with team members targets for the business
- Coach and follow up with employees
- Personable and professional in any and all communication
- Easily multi-task and still deliver quality results
- Outgoing and social, no problem meeting new people and diving into conversation
- Coordinated in small, busy work spaces
- Perceptive and quick to identify and solve problems
Certification
Servsafe certified
Additional Information
Evelyn Rosales - Guest Department Manager - 815 573 8304
I worked with Evelyn from the age of 14 until now, she's been a first hand witness and coach to my success at McDonalds.
Jacob Smithson - People Department Manager - 815 258 8858
I've worked with Jacob for around two years now, for a period of a couple months he was acting GM at our Bradley location and I worked under him.
Rondale McNeal - Former General Manager - 815 549 2249
I worked under Rondale my first six months at McDonalds, he also was a part of my hiring and onboarding process. I always idolized his energetic and completely whole hearted approach to the business and I carry it with me as an example to live by every day.
Timeline
McDonald's Support Manager
Carnagio Enterprises
12.2020 - Current