Autumn Brown
Glendale,AZ
Summary
I am an ambitious employee who is prepared to handle working in a fast paced environment, always keeping the service of our customers the top priority. I’m focused on providing the best customer service, with many years of experience.
Overview
11
11
years of professional experience
Work History
Receptionist
BMW of Lubbock
Lubbock, Texas
05.2022 - 05.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Order Taking/Cashier/Barista/Kitchen Staff Member
Fred’s Garage
Shallowater, Texas
01.2024 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Took orders accurately and efficiently for food and beverages.
Order Taking/Cashier/Kitchen Staff Member
Chick-fil-A
Lubbock, Texas
08.2020 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Took orders accurately and efficiently for food and beverages.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Served meals in a timely manner according to established guidelines.
- Checked back with guests to ensure satisfaction with their meals.
- Processed payments from customers using the POS system.
- Assisted other servers as needed during peak periods or when short-staffed.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
Waitress/Cashier
Dars Route 66 Diner
Winslow, Arizona
08.2013 - 08.2017
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Esthetician -
Vogue College of Cosmetology
Lubbock, Texas04-2023
High School Diploma -
Shallowater High School
Shallowater, TX05-2022
Skills
- Scheduled
- Organization skills
- Performance Improvement
- Multi-Line Telephone Systems
- Service-oriented mindset
- Verbal and written communication
- Professional and polished presentation
- Meticulous and organized
- Professional Demeanor
- Multitasking and prioritization
- Time Management
- Greeting and Seating Clients
Timeline
Order Taking/Cashier/Barista/Kitchen Staff Member
Fred’s Garage
01.2024 - 03.2024
Receptionist
BMW of Lubbock
05.2022 - 05.2024
Order Taking/Cashier/Kitchen Staff Member
Chick-fil-A
08.2020 - 08.2022
Waitress/Cashier
Dars Route 66 Diner
08.2013 - 08.2017
Esthetician -
Vogue College of Cosmetology
High School Diploma -
Shallowater High School