Summary

Overview

Work History

Education

Skills

Timeline

Autumn Crews

Kilgore,TX

Summary

Dynamic administrative professional with a proven track record at Oncor Electric Delivery, excelling in customer service and data entry. Adept at managing complex scheduling and enhancing office efficiency. Recognized for strong problem-solving abilities and meticulous attention to detail, ensuring timely resolution of tasks and fostering positive client relationships.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

years of professional experience

Work History

Administrative Assistant I

Oncor Electric Delivery

12.2023 - Current

I assist with storm related tasks. Creating outage tickets & work orders. Moving the tickets within the nodes when each work order has been completed. Dispatch Lite is used to perform these tasks.
Daily Tasks consist of dispatching orders that customers have called in for their service. Such as temporary disconnects, reconnects, setting new meters & removing meters & services. This takes place in Inet or Dispatch Lite.
I manage 12 guys credit card transactions, by receiving every receipt & routing it to the correct accounting it needs to go to. FIM is used for this task.
I organize meetings & travel needs for my group of guys.
I am the back up person for the DSA person for calling & scheduling orders received by customers. Also checking for city inspections posted to accounts before any work can be done whether its reconnecting service or setting new meters. CC&B is what i use to schedule the orders for the date & time the customer is requesting.
I am responsible for getting truck registrations, safety checklists & PPE inspections from my group. I log mileage monthly on the trucks in Fleet Maximo.

Claims Analyst

Pinnacle Resource Group

08.2022 - 12.2023

Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
Researched claims and incident information to deliver solutions and resolve problems.
Analyzed information gathered by investigation and reported findings and recommendations.
Documented information gathered in field and uploaded data to company database for efficient processing using Cognos, Maximo, & OCR.
Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.

Optometrist Technician

Kilgore Eye Care Center

06.2020 - 08.2023

Streamlined appointment scheduling process, maximizing daily patient flow and minimizing wait times for appointments.
Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
Provided compassionate support to anxious patients during testing procedures, creating a calm environment that facilitated precise results measurement.
Ensured accurate record-keeping by diligently documenting test results, diagnoses, and treatment plans in accordance with industry standards.
Increased clinic efficiency by maintaining and calibrating optical instruments, ensuring accurate results during eye examinations.
Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
Managed administrative duties with phone reception, appointment scheduling and payment processing.
Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.

Pre K Teacher

Stepping Stone Preschool

11.2018 - 06.2020

Gave one-on-one attention to children while maintaining overall focus on entire group.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Accounts Receivable Manager

Genesis Endeavors LLC

09.2013 - 08.2018

Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Ensured timely payments from clients through effective communication and proactive followups.
Posted customer payments by recording cash, checks, and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Analyzed aging reports and provided recommendations for improving collections efforts.
Prepared bills receivable, invoices, and bank deposits.
Created monthly reports detailing accounts receivable performance metrics for senior management review.
Established and checked coding procedures, monitored reports and updated internal files.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.