AUTUMN S. BUMPUS
Syracuse,NY
Summary
Dedicated and focused employee who excels at prioritizing, planning, multi-tasking and maintaining strong attention to detail with little supervision. Organization and communication skills, strong work ethic, professional demeanor and experience working in a fast paced and highly confidential environment. Committed to providing high-quality service and developing customer relationships. Excellent system, product and technical knowledge including: Microsoft Office, Oracle, ERP/CRM, Great Plans, Zoom & phone systems, Teams and more
Overview
27
27
years of professional experience
Work History
Customer Care Lead, Internal Process & System Trainer
Euchner-USA
03.2015 - Current
- Highly experienced customer support specialist, with a background in supply chain and sales.
- Resolve issues/complaints with customer, supplier and freight carriers; including returns, credits, damages, claims, cancellations, warranty requests and replacement orders.
- Inbound customer calls, order entry, daily invoicing, daily purchasing and other inquiries.
- Provide and expedite drop ship domestic and international order status requests and concerns.
- Work with the direct sales team and customers.
- System and policy training for new hires.
- Warehouse Inventory and daily stock order replenishment.
- Warehouse shipping systems, picking & packing.
Supplier Account Representative
Gaylord Brothers
01.2005 - 03.2015
- Resolved issues/complaints with customers, suppliers, and freight carriers including returns, credits, damages, claims, cancellations, warranty requests, and replacement orders.
- Provided and expedited drop-ship order status requests and concerns
- Handled inbound customer calls, order entry, status requests, and other inquiries
- Assisted and arranged furniture installations between customers, installers, and carriers
Inbound Sales Representative/Team Leader
The Sutherland Group Qwest Telecommunications
08.2002 - 12.2004
- Manage inbound phone queue for sales and customer service
- Responsible for managing representatives including monitoring, coaching and reporting daily stats to supervisor and client
- Train new hires on products and systems as well as all current employees on changes and updates to the program
- DSL High Speed Internet Access, Customer Care, Inbound and Outbound Sales
Dedicated Operator/Administrative Assistant
AT&T Small Business Markets
06.2001 - 08.2002
- Obtain Contractual information and process AT&T contract agreements
- Handle Inbound and Outbound Sales requests
- Responsible for daily tracking maintenance of contracts and audits
- Perform Customer account evaluation
Certified Shift Manager
McDonalds
11.1998 - 05.2002
- Manage employee performance, weekly schedules, and ensure safety
- Count and audit daily inventory, revenue to ensure accurate financial reports
- Daily deposit banking process
- Maintain ongoing training with policy/procedures followed as updated by corporate
- Open and close store
Education
Business Management -
Bryant & Stratton Business Institute
Skills
- CRM
- DSL
- ERP
- Microsoft Office
- Oracle
- Training Programs