Autumn Burtt
Cullowhee,NC
Summary
Energetic college student eager to learn and work hard to make positive contributions and earn work experience. Organized and dependable candidate with a positive attitude.
Overview
4
4
years of professional experience
Work History
Banquet Server
The Castle Ladyhawke
06.2022 - 12.2023
- Maintained flexible work schedule to meet event needs
- Arranged linens and table settings according to seating plan and event theme
- Provided friendly, courteous service to create memorable moments for guests
- Served appetizers, delivered entrees, and refilled beverages for banquet guests
- Answered guest questions about event plans and food service choices
- Set up banquet tables and chairs based on event requirements
- Cleaned up stations after guests left
- Carried out professional service, retaining polite and friendly approach at all times
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas
- Responded to guest inquiries and requests promptly and courteously
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Server
Bear Lake Reserve Lake Club
05.2023 - 07.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Answered customers' questions, recommended items and recorded order information.
- Scheduled numerous reservations and managed seating arrangements.
Assistant to General Manager Internship
Bear Lake Reserve Lake Club
01.2023 - 05.2023
- Mirrored the General Manager of the Lake Club to learn what her responsibilities were.
- Defined clear targets and objectives and communicated to other team members.
- Managed inventory and restocking in the retail shop.
Hostess
Bear Lake Reserve Lake Club
07.2022 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Informed servers of newly seated parties for speedy service
- Documented reservations and communicated changes to guests
- Answered customer questions about hours, seating and menu information
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
Kids Camp Counselor/Activities - Bear Lake Reserve
Julia Gros
06.2022 - 08.2022
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation
- Created interesting and educational lesson plans and implemented activities while engaging with children
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts
- Led groups of children safely through variety of camp activities
- Communicated with parents, staff and teachers regarding children or program issues
Intern
Riverstone Development Group, Inc.
08.2019 - 06.2022
- Sorted and organized filing for accounting and jobsite contracts.
- Restocked office supplies and retrieved files for staff.
- Answered incoming telephone calls, took down messages and provided information.
- Ran errands and assisted with check deliveries to subcontractors.
- Contributed to content creation for company website.(Facebook, Instagram and TikTok)
- Worked on Workers Compensation and General Liability audits.
Education
Bachelor of Science - Parks And Recreation Mgmt Program / Hospitality
East Carolina University
Greenville, NC05.2026
High School Diploma -
Smoky Mountain High School
Sylva, NC05.2021
Skills
- Working with people
- Customer Service
- Phone Inquiries
- Good with children
- Social media sites
- Team collaboration
- Administrative support
Timeline
Server
Bear Lake Reserve Lake Club
05.2023 - 07.2023
Assistant to General Manager Internship
Bear Lake Reserve Lake Club
01.2023 - 05.2023
Hostess
Bear Lake Reserve Lake Club
07.2022 - 08.2022
Banquet Server
The Castle Ladyhawke
06.2022 - 12.2023
Kids Camp Counselor/Activities - Bear Lake Reserve
Julia Gros
06.2022 - 08.2022
Intern
Riverstone Development Group, Inc.
08.2019 - 06.2022
Bachelor of Science - Parks And Recreation Mgmt Program / Hospitality
East Carolina University
High School Diploma -
Smoky Mountain High School