Autumn Barajas
Colorado Springs,CO
Summary
Dynamic operations professional with a proven track record of optimizing processes and driving efficiency across diverse environments. Expertise in team collaboration, strategic planning, and delivering measurable results underscores a commitment to enhancing operational performance. Demonstrated adaptability to evolving needs while effectively leading cross-functional teams ensures seamless project execution. A strong background in dental operations and customer service supports a multi-faceted approach to achieving organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Assistant
Rocky Mountain Kids Dentistry
10.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Improved patient comfort by providing clear explanations and thorough instructions during orthodontic procedures.
- Upheld strict privacy protocols when handling sensitive patient information as per HIPAA regulations.
- Participated actively in office meetings and trainings to stay informed about new policies, procedures, and best practices within the practice.
Insurance Agent
Premium Choice Insurance
10.2020 - 05.2022
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of laws, policies, and procedures in the insurance sector.
- Developed strong professional networks within the insurance industry to facilitate seamless claims handling and cross-selling opportunities.
- Established long-lasting relationships with clients by consistently delivering exceptional service, resulting in repeat business and referrals.
- Maximized profitability with diligent underwriting practices that ensured accurate risk assessment of potential clients.
- Provided ongoing support to clients during complex claims situations, guiding them through necessary steps towards resolution.
Call Center Operations Manager
24-7 InTouch
12.2016 - 10.2019
- 5 direct reporting customer service teams that consisted of 20+ agents per team. Developed and presented executive performance reporting to third-party shareholders quarterly and monthly. Assisted Marketing department with brand themes for improving moral and employee engagement.
- 3 years 1 month
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased agent productivity through regular coaching, feedback sessions, and performance evaluations.
- Implemented key performance indicators to track agent performance, driving continuous improvement in service quality.
Operations Manager
Santander Consumer USA
01.2010 - 12.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Education
Certificate Of Achievement - Dental Assisting
EDDA Plus
Thornton, CO09-2023
Cosmetology License - Cosmetology
Cosmetology
Littleton, CO01-2008
High School Diploma -
Emily Griffith Technical College
Denver, CO02-2009
Skills
- Operational efficiency management
- Customer service expertise
- Dental imaging expertise
- Claims processing expertise
- Orthodontic care assistance
- Efficient appointment scheduling
- Assistance with restorative procedures
- Sedation techniques
- HIPAA regulations knowledge and knowledge of OSHA regulations
- Dental record management
- Assisting in four-handed procedures
- Proficient in OpenDental, EagleSoft, Dentrix
Accomplishments
- Mentored over 8 dental assistants.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ordered all inventory and balanced debt to income ratio monthly.
Certification
- Certified Expanded Dental Assistant , Rocky Mountain Kids Dentistry -2 years
- Medical and Life License - 2 years
Timeline
Dental Assistant
Rocky Mountain Kids Dentistry
10.2022 - Current
Insurance Agent
Premium Choice Insurance
10.2020 - 05.2022
Call Center Operations Manager
24-7 InTouch
12.2016 - 10.2019
Operations Manager
Santander Consumer USA
01.2010 - 12.2016
Certificate Of Achievement - Dental Assisting
EDDA Plus
Cosmetology License - Cosmetology
Cosmetology
High School Diploma -
Emily Griffith Technical College
Section name
- Dental Assistant | EDDA Certified | Executive & Operational Leadership in Collections/Customer Service Industries | Call Center Operations
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