Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Autumn Casagrande

Amherst,MA

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess/Table Busser

Arizona Pizza Company
01.2024 - Current
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered phone calls to take orders, give information and document reservations.
  • Seated patrons based on guest preferences and seating availability.

Restaurant Team Member

Sunset Grill And Pizza
12.2020 - 12.2022
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used proper techniques to prepare food and ingredients.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Gained Valuable experiences n a fast paced environment by quickly learning new processes, procedures, and systems.

Education

High School Diploma -

Frontier Regional
South Deerfield, MA
06.2027

Skills

  • Table Assignment Management
  • Handling Complaints
  • Team Player
  • Complaint Handling
  • Large Party Preparation
  • Cleanliness and hygiene
  • Strong multitasking
  • Phone Etiquette
  • Wait List Management

Languages

Spanish
Limited Working

Timeline

Restaurant Hostess/Table Busser

Arizona Pizza Company
01.2024 - Current

Restaurant Team Member

Sunset Grill And Pizza
12.2020 - 12.2022

High School Diploma -

Frontier Regional

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Autumn Casagrande