Autumn Casagrande
Pelham,Massachusetts
Summary
Energetic employee, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Focused on team support and success. Superior work ethic with excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Johnny's Roadside Diner
Hadley, Massachusetts
11.2024 - Current
- Managed reservations, waitlists, and special requests for large parties.
- Assigned patrons to suitable tables according to server rotation.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Assisted staff by serving food and beverages or bussing tables.
- Built positive relationships with other front-of-house and kitchen staff.
Hostess/Table Busser
Arizona Pizza Company
Hadley, Massachusetts
01.2024 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean and organized dining area.
- Resolved any customer complaints or issues quickly and professionally.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations from patrons by phone or online.
- Helped service staff handle demand by distributing food and beverages.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Counselor
Pelham After School
Pelham, Massachusetts
09.2024 - 11.2024
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Supervised children aged 5-12, ensuring a safe and nurturing environment.
- Maintained a neat environment by organizing toy bins and bookshelves.
- Promoted physical activity by encouraging outdoor playtime activities like sports and games.
- Tutored and mentored school children to provide additional learning opportunities.
Restaurant Team Member
Sunset Grill and Pizza
Amherst, Massachusetts
12.2020 - 12.2022
- Answered phone calls promptly and handled inquiries from customers courteously.
- Communicated clearly with kitchen staff regarding order specifics.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
Education
High School Diploma -
Frontier Regional High School
South Deerfield, MASkills
- Dining room management
- Problem-solving
- Kitchen staff coordination
- Group reservations management
- POS system operations
- Customer service
- Take-out service
- Task prioritization
- Phone etiquette
- Multitasking and organization
- Customer satisfaction
- Cash register operation
Affiliations
- Reading
- Offroading
- Babysitting
- Music
Languages
Spanish
Limited
Certification
- Child and Baby First Aid/CPR/AED Certified conducted by American Red Cross
References
References available upon request.
Timeline
Restaurant Hostess
Johnny's Roadside Diner
11.2024 - Current
Counselor
Pelham After School
09.2024 - 11.2024
Hostess/Table Busser
Arizona Pizza Company
01.2024 - Current
Restaurant Team Member
Sunset Grill and Pizza
12.2020 - 12.2022
- Child and Baby First Aid/CPR/AED Certified conducted by American Red Cross
High School Diploma -
Frontier Regional High School
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